Network Operations Center Technician

The Network Operations Center Technician position is a key position within the Company’s Operations Department. This person will be responsible for providing Level I and potentially some Level II troubleshooting, network management and technical assistance in the areas of our optical transport, Internet, and IP-based networks. The Network Specialist Tech will interface directly with customers., * Serve as the first point of contact for customers, partners, and vendors in the event of an outage

• Proactive network alarm monitoring entire network, including Tier1 monitoring and troubleshooting for regional fiber optics company
• Analyze data to resolve network problems
• Able to professionally, promptly, and consistently keep all stakeholders informed
• Provide documentation, notation, and updates from start to finish of opened tickets
• Effectively and regularly communicate outages to other departments, vendors, and works closely with the Engineering Department and partner companies during maintenance windows
• Perform inventory duties
• Career growth opportunities: engineering, network technician, and outside plant
• Coordinate projects with other teams

• Above average written and verbal communication skills
• Ability to organize and prioritize multiple tasks/assignments
• Customer-facing communication required
• Willingness to increase network knowledge
• Ability to professionally resolve customer complaints and escalation issues
• Good Time Management Skills, * What is a valid phone number to reach you?
• Do you have a valid driver’s license?
• This position requires driving to customer locations. Have you had more than three moving violations within the past three years?
• Do you have experience in the telecommunications industry?
• How many years of experience do you have working with Microsoft Office Suite?
• Do you have familiarity with platforms such as Circuit Vision, Smartsheets, or Sitetracker? If yes, which platforms do you have experience with?

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance