JJISR Services Support Centre (JSSC) Chief Technician - Cluster 3 # 1

• Escalating complex issues to Level 3 support teams and supporting troubleshooting, debugging, and issue resolution activities;
• Documenting and escalating technical issues and trouble tickets while ensuring proper tracking and communication;
• Providing Subject Matter Expertise (SME) for JSSC applications to end users and Communities of Interest (COIs).

• Must have excellent spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years);
• Must have proficiency in the office Suite, Reporting tools;
• Must have excellent understanding and experience of network communication protocols TCP/IP, OSI layers, Firewalls and Security principles.

Desirable:

• Have a detailed understanding of cybersecurity issues within NATO or a national environment, including the Security and Defence Policies rationales;
• Demonstrate an analytical and systematic approach to problem solving;
• Good understanding of networking, network analysis and measurement techniques.