IT Operations Assistant Manager

Oversees daily operations infrastructure including; Servers, Networks, Telecommunications and connectivity, Identity, access and endpoint management.

Oversees the help desk and field support function led by the Field Technician, ensuring prompt, professional, and customer-focused support.

Provides direct supervision, coaching, and performance management for the Field Technician and Network Technician.

Supports the IT Director in meeting CARF standards and other regulatory expectations related to information technology and data security.

Participates in and helps manager the after-hours on-call IT rotation to support urgent issues impacting patient care or operations.

Strong understanding of both network/infrastructure operations and end-user support

Ability to lead technical staff with different specialties

Excellent troubleshooting, prioritization, and escalation skills

Strong documentation and process discipline

Customer Service mindset within a clinical care environment

Ability to operate under pressure and respond effectively to urgent issues

Clear communication with technical and non-technical stakeholders

Additional Requirements:

Successful pre-employment medical screening (drug test & TB)

Level 2 Background Screening

Completion of all required trainings including orientation

Requires an Associate’s degree in Computer Science or related field, working knowledge of hardware/software and the ability to communicate with users of all skill levels, problem solving skills.

Requires 2 years of experience in an IT leadership/supervisory role.

Must have general knowledge of co-occurring disorders in order to best serve our population of patients.

Completive salary

Extensive Benefits package