Telecommunications and Network Services Analyst (Network Analyst)

The City of Santa Barbara Information Technology Department is seeking a knowledgeable Telecommunications & Network Services Analyst. This position will perform various professional, technical, and analytical duties to support the City’s computers, local and wide area network infrastructure, applications, and users. They will be tasked with the following:

• Lead and coordinate telecommunications troubleshooting, configuration, projects, upgrades, and migrations for NEC on-premise and cloud VoIP systems.
• Maintain comprehensive documentation for telecommunications infrastructure, including system configurations, contracts, and compliance records.
• Specifying, configuring, and troubleshooting physical and virtual servers, storage area networks, backup and recovery systems, local and wide area network equipment; desktop, laptop, and tablet workstations, applications and other peripheral equipment.
• Ensure adherence to technology and security standards and participate in security incident response as needed.
• Provide training and technical support to users and backup technical staff on telecommunications systems.

Hybrid/Flexible Work Schedule: This position has the flexibility to work a hybrid schedule following the completion of the probationary period. Schedules are dependent upon operational needs and are subject to change. Details of teleworking considerations can be addressed during the interview process.

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience: Three (3) years of increasingly responsible telecommunications, network administration and applications support experience.

Education and/or Training: Equivalency to a Bachelor’s degree from an accredited college or university with major course work in computer science or a related field. MCSE and CCNA certifications are desirable.

Pulled from the full job description

• Professional development assistance
• Tuition reimbursement
• Parental leave
• Health insurance
• Retirement plan
• Paid time off
• Employee discount, * Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance