Application Support Specialist

We are seeking a highly skilled and dedicated Application Support Specialist to join our dynamic IT team. This role involves providing expert support for a wide range of enterprise applications and infrastructure, ensuring optimal performance, security, and reliability. The successful candidate will possess a strong understanding of system architecture, cloud platforms, and networking protocols, contributing to the seamless operation of our organisation’s technology environment. This position offers an excellent opportunity to work within a collaborative team focused on innovative solutions and continuous improvement., * Provide technical support for enterprise applications, including Pegasystems, Java-based solutions, and microservices architectures.

• Manage and maintain cloud environments such as AWS and Azure, ensuring system availability and security.
• Administer virtualisation platforms including VMware and ESXi, supporting system deployment and troubleshooting.
• Monitor and optimise system performance through load balancing, DNS management, and network configuration.
• Develop and implement system design improvements using scripting languages like Bash (Unix shell), Shell Scripting, Python, and T-SQL.
• Maintain system security by configuring firewalls, VPNs, DHCP settings, and implementing information security best practices.
• Collaborate with development teams on SDLC processes, solution architecture, APIs integration, and DevOps practices using tools such as Git, Jenkins, and Docker/Kubernetes.
• Conduct regular system administration tasks across operating systems including Windows Server, Linux distributions, UNIX environments, and database management systems like MySQL, PostgreSQL, Oracle, Microsoft SQL Server.
• Assist in troubleshooting network issues related to computer networking protocols such as TCP/IP, DNS, DHCP; ensure proper firewall configurations.
• Document system configurations and support procedures; participate in ongoing training to stay current with emerging technologies.

• Proven experience supporting enterprise-level applications within a service-oriented architecture environment.
• Strong background in cloud platforms such as AWS and Azure along with virtualization technologies like VMware and ESXi.
• Hands-on experience with system administration across Windows, Linux/UNIX operating systems; familiarity with operating systems’ internals is essential.
• Knowledge of databases including MySQL, PostgreSQL, Oracle; experience with SQL/T-SQL scripting is required.
• Familiarity with containerisation (Kubernetes), microservices architecture, load balancing techniques, RESTful APIs integration.
• Experience working within the SDLC framework; understanding of solution architecture principles is advantageous.
• Skills in scripting languages (Bash shell scripting, Python) for automation purposes.
• Understanding of information security protocols including firewalls, VPNs; ability to implement security measures effectively.
• Excellent problem-solving skills combined with the ability to communicate technical concepts clearly to non-technical stakeholders.

Pulled from the full job description

• Annual leave
• Sick pay
• Life insurance
• Unlimited paid holidays
• Private dental insurance, * Life insurance
• Private dental insurance
• Sick pay
• Unlimited paid holidays