Application Support Engineer

An exciting opportunity has arisen within the Application Support team based one day per week in our London office & remote working. You will be a confident self-starter working within the IG Technology team to provide a consistently high-level of technical support for all IG applications, including databases, built on Microsoft Windows platforms hosted on prem and within the MS Azure cloud., * Providing incident management to the various IG Tech applications in accordance with predetermined SLA’s.

• Troubleshoot, diagnose and remediate application issues.
• Review and respond to monitoring alert notifications, escalating where necessary.
• Manage the out of hours deployment of application releases into production environments.
• Participate in the “On-call” support rota for out of hours high severity incidents.
• Become SME for core applications used by Innovation Group employees and their customers.
• Maintain the application support knowledge base.
• Build constructive relationships with the Development, Infrastructure, Product and Offshore teams.

• Knowledge of Microsoft SQL Server and .NET
• Familiarity with using cloud technology, in particular Microsoft Azure administration
• Writing/debugging/scripting in Microsoft SQL. Scripting in MS Powershell, Bash or other coding language.
• Proven experience of installing, configuring, and diagnosing issues with software.
• Knowledge of Windows operating systems.
• Experience of deploying and managing applications within a Windows IIS environment.
• Good analytical skills and ability to work under pressure.
• Excellent levels of verbal and written English.

Desired Experience:

• Exposure to Jira\Confluence\GitLabs.
• Experienced working within an ITIL framework.
• Experience with application and infrastructure monitoring tools (e.g. Azure Monitor, Application Insights, Splunk, Datadog, New Relic).
• Experience troubleshooting system-to-system integrations and third-party dependencies., * SQL or .NET: 3 years (required)
• cloud technology, Microsoft Azure administration : 3 years (required)
• Writing/debugging/scripting in Microsoft SQL: 3 years (required)
• deploying and managing applications within Windows IIS : 3 years (required)

Pulled from the full job description

• Employee discount
• Life insurance
• Additional leave
• Company pension
• Health & wellbeing programme
• Cycle to work scheme
• Work from home, Job Types: Full-time, Permanent

Pay: Up to £50,000.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Life insurance
• Work from home

Innovation Group manages critical incidents in the car and home on behalf of the world’s leading insurers, brokers and fleet managers, together with warranty and service plan provision for many OEMs and automotive dealerships, globally. We bring together a world-class supplier network, outstanding people and sophisticated technology platforms to provide three principal advantages to our clients and their customers.

Our 2,500 employees across Europe, North America, Africa, Asia and Australia serve over 1200 clients, including 15 of the top 20 global general insurers and three of the top five fleet and lease management companies. We aim to continually go beyond expectations for our clients and their customers. Each year we process over four million insurance claims, saving leading insurers tens of millions of pounds; we create thousands of sales opportunities for dealerships and OEMs through our service plan and warranty business; and we apply the data we gather to lead positive change across all the sectors we service., We believe in going beyond expectations for our clients and their customers at every turn. Our aim is to inspire positive change in the sectors we serve. To do this we are clear, visionary, can-do, together and transformational.

Clear - We are customer focused, and this gives us complete clarity on where we’re going and why. Improving the customer experience and delivering in the moment of truth is everything. We have a clear sense of others’ needs and have the depth of knowledge that enables us to respond.

Visionary - We constantly look at things differently, question the status quo, ask ‘what if…?’ We’re imaginative. Not only does our culture give permission to be thought provoking, innovative and creative, these things are highly valued and rewarded. We’re ambitious for improvement.

Can-do - We’re a positive, can-do organisation, which makes it a happy place to work in and a great organisation to deal with. We recognise that people work better when work is fun - we want them to enjoy every day. We all strive to create an ethos in which great ideas can get ahead.

Together - We work together to make things happen: we’re collaborative. Fundamental in making togetherness real and credible is being trustworthy. That means being consistent in our level of service; reliable in doing what we say we’ll do, when we say we’ll do it; and open and honest in our dealings.

Transformational - The combination of all of these qualities gives us the power to take things further for our clients and their customers. We want to go beyond what people thought possible and be a formidable force for transforming the customer experience of risk and the impact of incidents on lives.