IT Helpdesk Officer

As part of our Helpdesk team, you’ll provide first-line IT support, helping to resolve technical issues and ensure a smooth user experience across the business. You’ll work in a fast-paced, collaborative environment where no two days are the same, continuously building your technical knowledge and customer service skills., * Provide remote 1st line IT support to users across the business

• Take ownership of helpdesk tickets and resolve issues within agreed SLAs
• Support the day-to-day operations of the IT Helpdesk team
• Troubleshoot software and system issues, ensuring minimal disruption to users
• Follow established technical processes and guidance
• Work closely with the IT Helpdesk Supervisor on continuous improvement initiatives
• Deliver a consistently high level of customer service

• Basic understanding of software installation and troubleshooting
• Familiarity with Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint)
• Awareness of tools like SharePoint and OneDrive
• Strong communication and customer service skills
• A proactive attitude and willingness to develop new skills

Desirable (but not essential):

• Knowledge of Active Directory or Exchange Online
• Understanding of ITIL or service management concepts
• Exposure to systems such as ERP or HR platforms (e.g. VantagePoint, Unit4)
• Experience with Microsoft 365 Defender

Experienced IT Helpdesk Officer Required for Contract Assignment. Hit the ground running and make an immediate impact supporting colleagues across Buro Happold’s global network.

This person can be based in our Bath office on a hybrid working model.

At Buro Happold, our people are at the heart of everything we do-and that includes the technology that keeps our teams connected and productive across the world.

We’re looking for a IT Helpdesk Officer to join our Global IT Helpdesk Team in Bath. This is a fantastic opportunity to kickstart your career in IT, gaining hands-on experience while supporting over 3,000 colleagues worldwide., At Buro Happold, we believe in creating a better, more sustainable world. You’ll be part of a team that values innovation, collaboration, and excellence. We offer a supportive environment where your contributions make a real difference., Buro Happold values individual’s flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers.

Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds and experiences that shape us. Appreciating each other’s differences is key, we want employees to feel they don’t have to mask elements of their identity to thrive.

We are working to change the lack of representation of marginalised groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing difference allows us to develop the most innovative and elegant solutions.

Please let us know if there are any adjustments we could make to the application process to make it easier and more comfortable for you. Contact recruitment@burohappold.com so we can work with you to support you throughout your application.

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