JR IT Help Desk Specialist- 9:30am-6pm

• Be the point of contact for tickets, phone calls, and email regarding IT issues and support.
• Level I experience handling Help/Service desk tickets through resolution or escalation and

take ownership of issues with follow-up communication to the requestor on progress and status.

• Setup new hire desktop including computer, desk/cell phone (iOS, Android), and peripheral equipment.
• Create Windows logon accounts and configure network access rights as part of the on-boarding process.
• Coordinate the repair and maintenance of office printers and computing equipment with outside vendors.
• Maintain configurations of user computer systems according to established standards.
• Publish support/training documentation to assist users with requests for information and training
• Provide basic in-house training on MS Office applications (Word, Excel, Outlook, PowerPoint)
• Support audio and video equipment in conference rooms
• Maintain and monitor assets database to ensure accurate hardware/software inventory records
• Participate in projects as appropriate
• Achieve annual goals and objectives developed in cooperation with IT Management
• Limited travel required
• Perform additional related duties as assigned.
• Comply with applicable environmental, health and safety laws, regulations, company policy and accepted safe work practices.

The JR IT Help Desk Specialist will apply great customer service skills to support employees, contractors, and temps

in a multi-site Windows 10/11 environment. In this workplace, you must have a take-charge and proactive approach

and be passionate about information technology and helping people., * 1 year of relevant technical experience and 1 year+ experience working in a Windows environment

• Microsoft Certified Solutions Associate; Windows 10 (MCSA) is a plus but not required
• Understanding of network protocols DHCP, DNS, TCP/IP, NSLOOKUP, VPN, and Remote Desktop
• Knowledge of Microsoft based operating systems with emphasis on Windows 10, Office365, and Exchange email
• Experience with using and troubleshooting within a network environment (permissions, calendar sharing,

delegation)

• Basic User & Security Group Active Directory administration
• File server folder knowledge such as mapped and UNC Drives
• Problem-solving skills with the ability to troubleshoot Windows operating systems and Microsoft Office

applications issues

• Ability to communicate technical information, both verbal and written to a wide range of end-users
• Strong oral and written communication skills
• Ability to deal with customers in a friendly, professional manner