Microsoft Dynamics Technical Support Consultant

Technical Support Consultant with deep Microsoft Dynamics expertise to serve as the technical backbone of our enterprise support function. This is a hands-on technical role: you’ll diagnose and resolve complex issues across Dynamics 365 configurations, customizations, and integrations. Strong customer communication matters but the core of this role is technical problem-solving.

What You’ll Do

• Investigate and resolve complex Dynamics 365 issues across Sales, Customer Service, and Customer Engagement - including plugins, workflows, customizations, and integrations.
• Perform root-cause analysis on production incidents: read logs, trace API calls, debug Power Automate flows, and inspect plugin execution pipelines.
• Debug JavaScript web resources, C# plugins, business rules, and custom workflow activities; review or write small fixes when needed.
• Troubleshoot Dataverse: security roles, relationships, calculated/rollup fields, FetchXML queries, and performance issues.
• Build, debug, and maintain data integration packages using KingswaySoft (SSIS Integration Toolkit for Dynamics 365) - including connection managers, source/destination components, and error handling for high-volume data loads and migrations.
• Diagnose solution import/export failures and environment migration issues across Dev/Test/Prod tiers.
• Reproduce issues in sandbox environments and hand off well-documented bug reports to product engineering.
• Act as the technical escalation point for support agents and own complex cases through resolution.
• Translate technical findings into clear explanations for customer admins, developers, and executives during incidents.

• 3+ years hands-on with Microsoft Dynamics 365 / Dataverse in a support, consulting, or customization role.
• 2+ years in a customer-facing technical role with clear communication skills under pressure.
• Proven ability to debug plugins (C#), JavaScript web resources, and Power Automate flows.
• Strong Power Platform knowledge: Power Automate, Power Apps, custom connectors.
• Hands-on experience with KingswaySoft SSIS Integration Toolkit for Dynamics 365, including building and troubleshooting ETL packages.
• Experience troubleshooting integrations with external systems (REST APIs, Azure Functions, Logic Apps).
• Comfort reading C#, JavaScript, and JSON to isolate problems.

Nice to have:

• Microsoft certifications (PL-200, PL-400, PL-600).
• Experience with Azure (Application Insights, Functions) or SQL for log analysis.
• Familiarity with Power Platform ALM tooling (CLI, XrmToolBox, Azure DevOps).
• Experience with SSIS beyond KingswaySoft (custom script tasks, deployment to SQL Server Integration Services Catalog).