IT Support Specialist

Crookham Company is seeking a full-time IT Support Specialist to provide responsive, high-quality technical support to employees and help maintain secure, reliable technology systems across the organization. This role supports end users, hardware, software, mobile devices, servers, network equipment, security tools, and business applications while partnering with the IT Manager on projects and continuous improvement efforts.

What You’ll Do

· Provide timely help desk support for IT systems, PCs, scanners, printers, mobile devices, IP phones, security systems, surveillance, and access control.

· Identify, configure, test, document, and deploy hardware and software solutions for internal customers.

· Troubleshoot technical issues and take action to minimize downtime.

· Train employees on new technologies, software usage, and security awareness practices.

· Deploy, monitor, and configure web filters, firewalls, email security, antivirus tools, and related systems to support a strong security posture.

· Support Microsoft Windows, Microsoft 365, Exchange, Hyper-V, iOS, Android, SharePoint, VPN, Cisco switches, backup systems, mail filtering, and related platforms.

· Assist with quality management system and document control support using ZenQMS software.

· Prepare and report help desk request status using the ticketing system.

· Help maintain bench stock inventory and identify hardware or software upgrade needs.

· Assist the IT Manager with projects, recommendations, system health reporting, and other assigned duties.

· Help desk or technical support experience preferred.

· Associate degree or technical diploma in a computer-related field desired, but not required.

· Self-starter who is highly motivated and able to work with minimal supervision.

· Strong communication skills with the ability to support diverse groups of managers and employees.

· Ability to install, upgrade, and support PCs, servers, laptops, tablets, printers, switches, barcode scanners, and mobile devices.

· Ability to use customer inquiries, feedback, and support trends to improve service quality.

· Working knowledge of Microsoft 365, Word, Excel, Outlook, PowerPoint, Access, Exchange, Hyper-V, antivirus tools, Active Directory, DHCP, domain controllers, Windows, iOS, Android, and PBX phone systems.

Preferred Skills

· Networking knowledge, including LAN, WLAN, VPN/remote connectivity, and TCP/IP.

· Basic Microsoft SQL experience desired.

Physical Requirements

· Must be able to lift up to 50 pounds.

· Must be able to stand, stoop, kneel, and sit for extended periods.

· Some work may be performed at heights or in tight spaces.

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

For 115 years, Crookham Company has been deeply rooted in the community and committed to building a workplace where employees feel valued and supported. As a family-owned company, we take pride in caring for our employees and creating opportunities for people to grow, develop new skills, explore their interests, and pursue career paths across departments. In this role, you’ll work hands-on with a broad range of technologies while supporting employees, strengthening system reliability, and helping maintain a secure, productive workplace. The IT Support Specialist plays an important part in keeping daily operations running smoothly and helping team members use technology effectively.