Systems and Network Operations Specialist

• Serve as the primary operational support resource.
• Manage and support cloud infrastructure.
• Handle escalated Tier 2/Tier 3 issues.
• Work closely with the operations team to resolve technical problems.
• Review and manage incoming tickets.
• Determine whether tickets belong to the infrastructure team or should be routed elsewhere.

Troubleshooting

• Diagnose and resolve:
• Microsoft 365 issues
• Azure administration issues
• Outlook and Office-related problems
• DNS-related issues
• User access and administration issues
• General IT infrastructure problems

Project Support

• While heavily operational, the role will also assist with infrastructure-related projects as needed.
• Primary focus remains operations support rather than project delivery.

• Microsoft 365
• Azure
• DNS
• Microsoft Office
• Outlook

Must-Haves

• Approximately 5+ years of IT experience.
• Strong Azure administration experience.
• Excellent troubleshooting abilities.
• Strong general infrastructure background.
• Comfortable handling escalations.
• Ability to independently investigate and resolve issues.
• Confident communication skills.

The hourly rate for this position is between $33.00-$38.00 per hour. Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate]., Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.