Desktop Support Specialist

We are seeking a Technology Services Technician to support a major healthcare organization in Stony Brook, NY. This is a hands on desktop support role providing technical assistance to end users while supporting ongoing IT projects across the hospital environment., * Image, configure, deploy, and maintain Windows PCs, laptops, and other endpoint devices

• Install, upgrade, and patch Windows, iOS, and Android devices
• Troubleshoot hardware, software, operating system, and peripheral issues
• Install, configure, and support network printers
• Provide onsite and remote support for end users
• Support Microsoft 365 applications including Outlook, Teams, and Office
• Deploy software updates using enterprise deployment tools
• Participate in IT projects including workstation deployments and office relocations
• Maintain accurate documentation and update service tickets
• Evaluate and test new hardware and software solutions
• Work closely with technical teams and end users to ensure successful project delivery

• Minimum of 2 years of desktop support or end user support experience
• Strong troubleshooting skills with Windows 10/11 environments
• Experience imaging and deploying desktop and laptop systems
• Experience supporting Microsoft 365 applications
• Experience installing and troubleshooting network printers
• Familiarity with mobile device support (iOS and Android)
• Strong customer service and communication skills
• Ability to lift up to 50 pounds, work under desks, and climb ladders as needed
• Must be able to work onsite in Stony Brook, NY

Preferred

• Experience supporting healthcare environments
• Experience with SCCM, MECM, Intune, or similar deployment tools
• Experience with Active Directory and Microsoft 365 administration

If you’re an experienced desktop support professional who enjoys working directly with users in a fast paced enterprise environment, we’d like to hear from you.

$30 - $35 an hour - Full-time, Contract