IT Manager

The IT Support Specialist is responsible for providing first-line technical support to employees across the organization. This position installs and maintains computer hardware, software, printers, mobile devices, and other technology while ensuring employees receive timely assistance with technology issues.

The IT Support Specialist serves as the primary point of contact for daily IT support while working closely with the company’s external IT consultant for server administration, cybersecurity, network infrastructure, backups , and other advanced technical services.

This position emphasizes customer service, documentation, organization, and problem-solving.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide end user support for approximately 100 employees including: troubleshooting workstations, install and configure desktop computers and peripherals, set up new employee workstations, support remote workers as needed, assist with account access, resolve peripheral issues, support mobile devices, etc.
• Maintain inventory of all company technology assets.
• Image and deploy new computers. Replace failed hardware components. Coordinate warranty repairs. Track equipment assignments. Maintain spare equipment. Assist with purchasing.
• User account administration: maintain active directory, manage Microsoft 365 licensing, update permissions as directed, and support onboarding and offboarding activities.
• Vendor coordination: primary liaison with external IT consultants, escalate issues requiring server or network expertise, coordinate support requests with vendors, and maintain documentation of support cases.
• Maintain accurate IT documentation including: network diagrams, workstation configurations, software license records, user guides, and password management.
• Security support: ensure workstations are updated regularly, monitor antivirus alerts, assist with cybersecurity awareness efforts, report suspicious activity, assist with user account audits.
• Maintain established quality standards and follow quality procedures.
• Ensure work area and equipment are maintained in a clean, safe, and orderly condition; prescribed safety measures are followed, and established company policies and procedures are adhered to.
• Performs other incidental and related duties as required and assigned.

• Must currently be eligible to work in the United States of America.
• Associate degree in Information Technology or equivalent work experience.
• 2+ years of desktop support or help desk experience preferred.
• Strong customer service skills.
• Excellent troubleshooting ability.
• Good written and verbal communication skills.
• Ability to prioritize multiple requests.

Preferred Education and Experience

• Experience with:
• Windows 11
• Microsoft 365
• Active Directory
• Basic Networking
• Ubituiti Networking equipment
• Remote Support Software
• Printer Management
• SharePoint
• CompTIA A+, Network+, or similar certifications preferred but not required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to lift up to 50 lbs. This job requires frequent repetitive motion and may, at times, require bending, stooping, crawling, twisting, kneeling, crouching, reaching, standing, walking, pushing, and pulling. The employee must have good hand and eye coordination and needs good upper body strength and lower back strength. Finger Dexterity and Visual Acuity are required, since the worker will be handling small parts. Verbal Communication is important, so employees must be able to hear and speak. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The employee is subject to inside and outside environmental/weather conditions throughout the year. Exposure to loud noises requiring hearing protection.

Special Requirements

• Pre-Employment Drug Screen
• Pre-Employment Criminal Background Check
• Pre-Employment Physicals