External Job Test 2

We are seeking a friendly, organized, and detail-oriented Front Office Coordinator to join our dental practice. This individual will serve as the first point of contact for patients, ensuring a positive experience from arrival to departure. The ideal candidate is professional, customer-focused, and able to manage administrative responsibilities in a fast-paced environment., Patient Care & Communication:

• Greet and welcome patients in a warm and professional manner
• Answer phone calls and respond to patient inquiries
• Schedule, confirm, and manage appointments
• Handle patient check-in and check-out processes
• Provide information regarding treatments, policies, and payment options

Administrative Duties:

• Maintain and update patient records accurately
• Verify dental insurance coverage and benefits
• Process payments (cash, credit card, financing options)
• Submit and track insurance claims
• Manage billing and follow up on outstanding balances
• Maintain organized digital and physical files

Office Coordination:

• Coordinate daily schedules with the clinical team
• Optimize appointment flow to minimize wait times
• Communicate important patient information to dental staff
• Order and maintain front office supplies as needed

Do you have experience in Productivity software?, Do you have a High school diploma or GED?, * High school diploma or equivalent required

• Previous experience in reception, customer service, or healthcare setting preferred
• Knowledge of dental insurance and billing procedures (preferred)
• Proficiency in dental practice management software and Microsoft Office
• Strong organizational and multitasking skills, * Excellent verbal and written communication skills
• Professional and friendly demeanor
• Strong attention to detail
• Ability to handle confidential information
• Problem-solving skills
• Ability to work independently and as part of a team