IT Support Services Tier 1

Step into a role where your problem-solving skills keep entire businesses running smoothly. Our client, a trusted technology solutions provider, is looking for a customer-focused IT professional to be the frontline of support for local businesses that depend on reliable, secure technology every day. This is your chance to make a visible, immediate impact in the Pensacola community., * Creating and managing client support tickets

• Assigning tickets to the appropriate resources
• Preparing technician schedules and forecasting workload
• Coordinating service calls with vendors
• Tracking loaned equipment
• Serving as first responder within SLA timelines

• Bachelor’s degree in IT OR 2 years of relevant experience
• Two or more IT certifications (e.g., Microsoft 365, Azure, Security+, Network+, Fortinet NSE, etc.)
• Comfortable driving a company vehicle for client visits (MVR check required)
• Experience navigating Windows 10 environments and create/remove users.
• Experience adding/editing users in Active Directory, changing passwords, and O365 administration
• Understanding of basic networking concepts ( DHCP, DNS, Layer 2/3, etc.)

• Three healthcare plan options with tiers available to cover yourself through your whole family.
• Two dental plan options to address the coverage needs of you and/or your family.
• A vision plan through one of the most well-known and comprehensive vision insurance providers.
• Upon meeting eligibility requirements, the opportunity to participate in ITAC’s retirement plan.
• Weekly pay via direct deposit or a pay card.

Compensation $22-$29/hr