Heavy Equipment Field Service Support Supervisor

The Field Support Supervisor is responsible for overseeing day-to-day support operations for field service teams. This role ensures technicians are equipped, informed, and coordinated to deliver high-quality service to customers. The supervisor serves as the main point of contact between the field, customer and internal departments, helping to resolve issues, optimize workflows, and maintain service excellence across all active field operations.

Salary + Monthly Performance Bonus + Profit-Sharing + 401K 6% Match

Resposibilities

· Supervise field technicians by assigning tasks, monitoring performance and offering support as needed

· Schedule and dispatch technicians based on service needs, efficiency, and availability

· Processes customer work orders including internal and warranty work

· Enforce safety standards, company policies, and regulatory compliance

· Address escalated customer issues and ensure high-quality service delivery

· Provide training, mentorship, and development opportunities for technicians

· Hires, trains, leads, supports, and completes annual performance reviews of field service technicians.

· 3+ years’ experience in field service, operations support, or dispatch coordination

· 1+ year in supervisory or team lead role strongly preferred

· Experience in multi-site or regional field operations is a strong plus

· Ability to organize and plan work effectively

· Excellent written and verbal communication skills and ability to communicate effectively with internal and external customers

· Solid PC skills including knowledge of MS Office (Outlook, Word, Excel) and Foxit (PDF), * How many years of service administration experience do you have in equipment of auto industry?

• How many years of dispatch experience do you have?

Ability to Commute:

• Selma, TX 78154 (Preferred)

Pulled from the full job description

• Referral program
• Tuition reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance