Junior IT Engineer

Reporting to the Director, Global Information Systems, this position is responsible for providing software and systems support to employees across our global network. The qualified candidate will have a strong service orientation, the ability to trouble shoot issues across multiple IT platforms and devices, the ability to communicate and collaborate effectively with users, department team members, and vendors, and to juggle multiple priorities and operate calmy in pressured situations.

What You’ll Do

• Support hardware, software, and accounts.
• Troubleshoot devices and connectivity.
• Install and maintain endpoints/peripherals.
• Support onboarding/offboarding.
• Administer identity and access.
• Support endpoint/security tools; escalate.
• Coordinate vendors/MSPs.
• Maintain asset inventory.
• Maintain documentation/KB.
• Support IT ops/admin.
• Provide user guidance.
• Improve processes; automate.
• Support projects/rollouts.

Technology Environment

• ManageEngine ITSM / ITAM
• Microsoft 365 / Office 365
• Entra Active Directory
• Entra SSO
• CrowdStrike
• iManage
• Proofpoint
• Sophos
• Microsoft mobile device management
• PAM
• VPN

• Minimum 1-3 years IT support in a professional services environment preferred.
• Bachelor’s degree in related field preferred.
• Experience in user support + sysadmin basics, IAM/SSO, MDM, ticketing, security.
• Windows & Mac support; Linux a plus.
• Strong ability to troubleshoot.
• Organized and detail oriented.
• Discreet with sensitive data.
• Self-starter; fast learner.

Nice to Have

• ITSM/ITAM, IAM/MDM, endpoint, DMS.
• Scripting/automation.
• Technical writing.
• Vendor/stakeholder management.

Work Environment

• Hybrid work schedule
• Lift/move IT equipment.

Nardello & Co. offers a competitive compensation and benefits package.

Nardello & Co. is an equal opportunity employer.

With offices in New York, London, Paris, Washington DC, Hong Kong, Singapore, and Dubai, Nardello & Co. is a global investigations firm whose experienced professionals handle a broad range of matters including due diligence, anti-corruption and fraud investigations, civil and white collar criminal litigation and arbitration support, asset tracing, activist defense, political risk and strategic intelligence, digital investigations and cyber defense, monitorships and independent investigations, and compliance.

Nardello & Co. enjoys a reputation as the best kept secret of leading law firms and financial institutions, Fortune 500 and FTSE 100 companies, high-net-worth individuals and family offices, governments, NGOs, sports organizations and academic institutions who know that managing risk effectively requires choosing the best investigative partner.