Implementation Consultant

Implementation Consultants at Unifyr work directly with our customers across the world, as they implement and extend their Unifyr implementations. This key role within our Professional Services team provides a great opportunity for customer-focused individuals with experience of B2B software to move forward in their careers, implementing and consulting on partnering automation solutions that are critical to our customers’ business success.

Part of a close-knit multi-disciplinary project team, you will be responsible for delivery of a customer implementation spanning the project management, customer requirements gathering, analysis, solution documentation, integration and build design and delivery validation, working with the customer to deliver a great solution on time, and to budget. You will lead workshops, recommend best practice solutions and processes, and prepare documentation, both for the customer and your colleagues within the project team. Like most great SaaS software, Unifyr Products are highly configurable, and some customers require custom developments, to integrate with other business systems and support unique requirements. You will prepare requirements specifications as needed, drawing on deep knowledge of the capabilities of the Unifyr Product Suite.

Functional Responsibilities: (list top ten primary duties)

Responsibilities include but are not limited to:

• Own Customer implementations from the Sales handoff through to Support handover
• Own project plans, manage deliverables, report on the status of milestones and proactively identify project risks to internal team members and the Customer
• Manage internal resources in alignment with the project budget
• Provide a consultative approach by building and maintaining great customer relationships to make each project successful for both the client and Unifyr
• Lead customer workshops, prepare requirements and user documentation for project delivery
• Unifyr platform configuration.
• Document configuration environments for handover to Unifyr technical support to address questions and issues that arise post launch.
• Set and reinforce expectations and deadlines with clients and ensure follow-through on any commitments made by the Sales, Customer Success or Service Delivery teams
• Ensure that the delivered solution makes the best use of the capabilities of the Unifyr products and meets the customers’ specified requirements
• Quality assure that the delivered solution meets specification
• Manage customer expectations, identifying and communicating issues and risks, as well as resolving to ensure customer success
• Be involved in, and where applicable, develop and lead initiatives to improve internal processes, documentation, customer satisfaction and speed of delivery
• Develop and maintain a deep knowledge of Unifyr products, the business processes involved in partnering automation and best practices in partner management
• Maintain a current knowledge of best practice in business analysis and project management to maintain your professional skills to the highest level

• Bachelor’s degree in business or a related field or equivalent work experience
• 2+ years’ experience working for a software vendor, reseller or consultancy in a customer facing role, implementing software projects for clients
• Highly skilled and experienced business analyst
• Specific background in channel management, CRM/PRM solutions, marketing automation or other business applications is preferred
• Technical capability and experience in technical implementations such as Salesforce integration (SFDC)
• Highly skilled at interfacing with all levels of an organization and direct customer/client management experience.
• Excellent communication skills: written, spoken, telephone and presentations
• Proven ability to deliver highly accurate written documentation
• Self-motivated and capable of prioritizing and delivering tasks independently
• Proven ability to process and apply new information quickly
• Commitment to achieving the highest standards of project delivery
• Ability to set and manage priorities judiciously
• Strong attention to detail
• Effective project management and analytical skills
• Able to establish, develop and maintain positive, long-term working relationships with team members and clients
• A result driven, proactive, enthusiastic and adaptable team player who relishes a challenge and the chance to expand and grow their skills
• Ability to focus on assigned tasks until completion
• Willingness and skills to work for short periods on customer site anywhere in the world if needed

Preferred Qualifications:

Additional qualifications that are preferred but not required for the position

Work Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Ability to work on a computer for extended periods of time, sitting, standing, walking, hearing, talking, typing, and working with electronic files.
• Ability to see information in print or electronically.
• Must be able to attend in-person and virtual meetings.
• On-call availability and periodic working outside of normal business hours
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

If position is in the UK: This is a permanent position based in the UK with Relayware Ltd, a wholly owned subsidiary of Unifyr.