IT Support Engineer

Are you seeking a dynamic role where no two days are the same? If you’re a hands-on IT professional who thrives on problem-solving, supporting users, and ensuring seamless operations, this could be your ideal next career move., Delivering 1st and 2nd line technical support, including on-site assistance across multiple locations in and around London

• Troubleshooting issues with Windows devices, Macs, mobile devices and printers

• Offering clear, friendly guidance to clients and end-users

• Logging and managing support tickets in collaboration with the service desk team

• Liaising with suppliers and third parties to resolve escalated issues

• Conducting client site audits and identifying opportunities for improvements

The variety in your workload will keep things exciting and rewarding.

We’re seeking an Support Engineer to join our supportive, fast-paced team. In this role, you’ll handle the resolution of support tickets via our service desk, providing 1st and 2nd line troubleshooting for user issues. You’ll occasionally visit customer sites to deliver high-quality service, demonstrating strong interpersonal skills, a customer-focused mindset, and the ability to collaborate effectively as a team player. We value technical competence paired with a proactive and consistent approach., We’re searching for a confident, adaptable individual who enjoys direct interaction with end-users. Essential qualifications include:

• At least 2 years of experience on a service desk and on-site user support

• Strong knowledge of Microsoft technologies, including Windows 11, Microsoft 365, Teams, SharePoint and OneDrive admin experience

• Knowledge of Google Workspace

• Knowledge of Cyber Security and best practices in line with Cyber Essentials and ISO27001

• Active Directory, Entra (AAD) and Intune

• Familiarity with EDR Antivirus solution management and install on devices

• Experience with Wi-Fi access points and switches

• Solid experience with both MacOS for MacBook support and iPhone native email support

• A calm, methodical approach to troubleshooting

• Excellent communication and organizational skills

• A professional, presentable demeanour

Nice to Have

These aren’t mandatory, but they’ll help you hit the ground running:

• Understanding of Group Policy and mobile device management (MDM)

• Knowledge of backup systems, Azure services, and virtualization

• Networking basics, including VLANs, Wi-Fi or any firewall knowledge

• Familiarity with tools like ManageEngine, Vipre/MIME Cast Email security and filtering, N-Able/Ninja One RMM, or similar platforms

• A passion for exploring new technologies and emerging IT solutions and Ai platforms

Pulled from the full job description

• Sick pay
• Bereavement leave
• Company pension

• Transport links, This is an opportunity to become part of a team that equally values initiative and collaboration. You’ll enjoy autonomy in your daily tasks, supported by colleagues invested in your success. Additional perks include:

• Expanding your expertise across a diverse technology stack

• Working in varied environments and witnessing the tangible impact of your contributions

• Access to ongoing training and professional development

• A culture that fosters ideas, innovation, and personal growth in Ai and automation

• Hybrid working arrangements for better work-life balance

• Company mobile and laptop provided

If you’re reliable, personable, and eager to make a meaningful difference in IT, we’d love to hear from you.

Apply today and embark on your next chapter with VITS Ltd.

Please note: In accordance with UK employment law, candidates must be eligible to live and work in the UK. Proof of eligibility will be required upon offer.

Job Type: Full-time

Pay: £27,000.00-£33,000.00 per year

Benefits:

• Bereavement leave
• Company pension
• Sick pay
• Transport links