IT Support Engineer

• Deliver first-line technical support to end-users via help desk tickets, phone, or email, resolving issues related to hardware, software, and network connectivity.
• Troubleshoot and resolve problems with desktop computers, laptops, servers, and peripheral devices.
• Maintain and support Microsoft Windows Server environments, Active Directory, DNS, DHCP, VPNs, firewalls, and TCP/IP configurations.
• Assist with the deployment, configuration, and management of operating systems including Windows, macOS, and Linux.
• Manage software deployment using tools such as SCCM and BMC Remedy; perform software troubleshooting to resolve application issues.
• Support network infrastructure including LAN/WAN connectivity, TCP/IP protocols, and network security measures.
• Monitor system performance and conduct regular maintenance tasks to ensure optimal operation.
• Document incidents and resolutions accurately within ServiceNow or Jira; escalate complex issues to specialised teams when necessary.
• Collaborate with colleagues on projects involving hardware upgrades or network enhancements.
• Provide exceptional customer service by communicating effectively with users at all levels of technical understanding.

We are seeking a highly skilled IT Support Engineer to join our dynamic technology team. The successful candidate will be responsible for providing comprehensive technical support across various platforms, ensuring the smooth operation of hardware and software systems. This role offers an excellent opportunity to utilise your expertise in computer networking, operating systems, and customer service within a fast-paced environment. The position is paid and ideal for individuals eager to develop their career in IT support and infrastructure management., * Proven experience in IT support or help desk roles with a strong understanding of computer hardware and operating systems (Windows, macOS, Linux).

• Demonstrable knowledge of computer networking concepts such as LAN/WAN architecture, TCP/IP protocols, DNS, VPNs, firewalls, and TCP connections.
• Hands-on experience managing Microsoft Windows Server environments including Active Directory administration.
• Familiarity with enterprise tools like SCCM for software deployment and BMC Remedy or ServiceNow for incident management.
• Strong troubleshooting skills across diverse software applications and hardware components.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Ability to work independently or as part of a team in a fast-paced environment while maintaining attention to detail.

This role is ideal for proactive individuals passionate about IT support who are eager to enhance their technical expertise whilst delivering outstanding service within a professional setting.

Pay: £34,420.00-£47,130.48 per year