Technology Delivery Manager

LW Theatres is undertaking a broad programme of technology-led change to modernise systems, improve operational efficiency, and support better ways of working across the Group. The Technology Delivery Manager will play a key role in delivering these initiatives, combining strong project management discipline with the ability to coordinate vendor-led implementation, manage delivery assurance, support testing and drive operational readiness.

The role reports to the Head of Technology Projects and will work closely with business stakeholders, Technology colleagues, suppliers and operational teams to ensure projects are delivered in a controlled, collaborative and outcome-focused way. This is a delivery-focused role for someone who can manage plans, risks, dependencies and stakeholders, while staying close enough to the detail to challenge suppliers, unblock issues and support light configuration or setup activity where appropriate.

What you’ll be doing…

• Lead the end-to-end delivery of technology projects and change initiatives, from initiation and planning through to implementation, handover and post-delivery review.
• Create and maintain clear project documentation, including delivery plans, RAID logs, action trackers, status reports, decision logs and handover materials.
• Work with stakeholders across Technology, Finance, Operations, Ticketing, Commercial and other business areas to capture requirements, confirm scope and agree success criteria.
• Coordinate vendor-led delivery activity across suppliers, internal teams and business users, ensuring milestones, dependencies, risks and decisions are actively managed and clearly communicated.
• Coordinate testing and quality assurance activity across suppliers, Technology and business users, including UAT planning, test coordination, defect tracking, acceptance criteria and release readiness checks.
• Support delivery tools, project workspaces and light system configuration or setup activity where appropriate, working within agreed governance and supplier-led delivery models.
• Prepare concise, accurate and action-focused updates for project sponsors, steering groups, senior stakeholders and the Head of Technology Projects.
• Drive operational readiness, change adoption and transition into business as usual, ensuring users, support teams and suppliers are prepared for successful go-live and ongoing support.Identify opportunities to improve delivery processes, templates, reporting and governance across the Technology Projects function.

• Proven experience delivering technology, digital, systems or business change projects in a project management or delivery management role.
• Strong practical project management skills, including planning, RAID management, dependency tracking, stakeholder management, reporting and governance.
• Experience coordinating supplier-led technology delivery, with the confidence to challenge plans, clarify responsibilities, track commitments and ensure vendors deliver against agreed outcomes.
• Comfortable working across multiple concurrent projects in a fast-paced environment, with the judgement to prioritise activity and escalate issues early.
• Able to translate business needs into clear delivery actions, working with stakeholders to define requirements, acceptance criteria and measurable outcomes.
• Confident coordinating supplier, Technology and business input across testing, UAT, defect resolution and release readiness activity, ensuring quality is built into delivery rather than treated as an afterthought.
• Hands-on and pragmatic, with the willingness to support light configuration, improve project workspaces, investigate issues and support delivery administration where needed.
• Strong communicator with the ability to produce clear written updates, run effective meetings and build trusted relationships with business and technology stakeholders.
• Highly organised, proactive and delivery-focused, with strong attention to detail and a clear sense of ownership and accountability.Collaborative, adaptable and comfortable working with ambiguity, changing priorities and evolving business needs.

Desirable

• Experience delivering projects involving SaaS platforms, ticketing systems, finance systems, data platforms, integrations or workflow/process automation.
• Experience using or administering project and collaboration tools such as ClickUp, Microsoft Teams, SharePoint or similar delivery platforms.
• Exposure to project delivery methodologies such as PRINCE2, Agile, Waterfall or hybrid approaches; formal certification would be advantageous but is not essential.
• Experience working in multi-site, venue-based, hospitality, entertainment, retail, ticketing or other operationally critical environments.Understanding of change management, benefits realisation, operational readiness and post-implementation support.

Salary: £50,000 - £55,000 per annum, At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.

At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds - it’s one of our core values and we believe celebrating our differences is key to success.