IT Tech Support I

We are seeking an IT Support Specialist to provide day-to-day technical support for our field associates and ensure systems run smoothly. This role partners closely with the IT team to troubleshoot issues, resolve incidents, and support both cloud and on-premise environments, Provide technical support for hardware, software, and enterprise applications

Troubleshoot and resolve issues across systems including Microsoft 365, Active Directory, Windows, and network environments

Support PCs, laptops, printers, and other business-critical hardware

Document, track, and escalate incidents as needed

Collaborate with IT team members to resolve issues and support projects

Deliver excellent customer service and follow-up

Experience and proficiency in the below determine Level 1 or Level 2 designation.

Knowledge, Skills, and Abilities:

Experience with Microsoft 365, Active Directory, and Windows environments

Knowledge of networking (TCP/IP, firewalls, switches) preferred

Strong troubleshooting, problem-solving, and communication skills

Ability to manage multiple tasks in a fast-paced environment

Experience with ERP systems, SQL Server, or Citrix is a plus

Prior IT help desk or technical support experience preferred

RelaDyne is the nation’s leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We’re more than a distributor-we’re a team focused on innovation, service excellence, and strong customer relationships.