Implementation Specialist

AscendHR, a Professional Employer Organization (PEO) located in Beckley, WV, is expanding our team and looking for an experienced Implementation Specialist to join us in our mission to provide outstanding client services. This position requires a high level of self-motivation, detail orientation, and a strong dedication to accuracy. AscendHR’s mission is to provide top-notch customized human resources service solutions to small and medium sized businesses and to celebrate the long-term relationships we create with those we serve. The Implementation Specialist will support this mission by providing clients and their employees with the specialized support they need throughout the implementation process. The Implementation Specialist is responsible for leading the onboarding and implementation process for new PEO clients from contract execution through successful go-live. This position serves as the primary point of contact during implementation, coordinating activities between clients and internal departments to ensure a smooth transition into AscendHR’s services. The Implementation Specialist manages project timelines, gathers required documentation, configures client accounts, facilitates employee onboarding, and conducts testing to ensure payroll and HR systems are accurately established prior to launch. Specifically, the role includes:

• Client Implementation and Project Management
• Client Setup and System Configuration
• Payroll Implementation
• Employee Onboarding
• Internal Coordination
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• Associate’s degree or higher in Business Administration, HR, Accounting, or related field.
• Minimum of 2 years of experience in client onboarding, implementation, payroll, human resources, account management, project coordination, or related field preferred.
• Experience within a PEO, payroll, HR outsourcing, benefits administration, or professional services environment strongly preferred.
• Strong project management and organizational skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple implementation projects simultaneously.
• Strong attention to detail and commitment to accuracy.
• Ability to build relationships with clients and internal stakeholders.
• Proficiency with payroll, HRIS, and business software systems.
• Strong problem-solving and analytical abilities.
• Ability to work independently while managing competing priorities.
• Knowledge of payroll, benefits, HR administration, and employee onboarding processes preferred.
• PrismHR experience preferred.

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