IT Applications Analyst and Trainer

Forbes Solicitors are seeking an Applications Analyst and Trainer to join our IT Team. This is an excellent opportunity for someone who enjoys understanding how people work, solving business challenges through technology, and helping colleagues get the best value from the systems they use every day., * Collaborate with stakeholders across the Firm to understand business needs, review processes, and identify opportunities for improvement.

• Gather, analyse, and document business requirements to support system enhancements and technology solutions.
• Support the development, testing, implementation, and ongoing management of business applications.
• Identify and promote opportunities for automation, digital transformation, and effective use of Microsoft 365 technologies.
• Work collaboratively with technical teams, suppliers, and end users to deliver successful business solutions.
• Support change adoption through training, user guidance, knowledge sharing, and continuous improvement initiatives.

• Previous experience in applications support, business systems, helpdesk, or business analysis roles.
• Previous experience gathering and documenting business requirements, and working with stakeholders across multiple departments.
• Previous experience supporting business applications and contributing to process improvement initiatives.
• Demonstrates effective problem-solving skills.
• Demonstrates good Microsoft 365 knowledge.
• Aligns with the Firm’s values.

Desirable:

• Obtains a relevant IT, Business Analysis or technical qualification(s), and/or Microsoft or Power Platform certifications.
• Previous experience working within a legal or professional services environment.

Pulled from the full job description

• Annual leave
• Employee discount
• Sick pay
• Paid volunteer time
• Discounted gym membership, * 33 days annual leave, including bank holidays, increasing with length of service.
• Annual leave purchase scheme (Subject to T&Cs).
• Enhanced family friendly policies and pay for Maternity, Paternity and Adoption.
• Enhanced sick pay.
• Celebration and Volunteer leave.
• Ongoing professional development and progression opportunities.
• Profit share scheme.
• Additional long service awards.
• Subsidised tuck shops.
• Staff discount on Firm services.
• Health care benefits (Health Cash Back Plan and Mental Health Counselling Services).
• BUPA (Solicitor positions only, for self, not dependents).
• Retail and gym membership discounts.
• Recruitment and legal department referrals (Subject to T&Cs).
• Annual Events.

Forbes is an equal opportunities and disability-confident employer, accredited by Investors in People and ISO 9001 quality management systems. We are committed to equal opportunities in employment, service provision, and supplier engagement, and strive to maintain a workforce that reflects the local community.