Application Support Analyst

This is an opportunity to join a growing technology team supporting business-critical applications used by both internal users and external customers. Working alongside internal stakeholders and third-party technology partners, you will play a key role in maintaining application performance, resolving technical issues and driving continuous improvement., * Provide technical support across a portfolio of business-critical applications.

• Investigate, diagnose and resolve application issues.
• Manage incidents and service requests through to resolution.
• Support APIs, integrations and data flows between systems.
• Work with software suppliers and development partners to resolve complex issues.
• Deliver minor configuration changes and application enhancements.
• Produce and maintain technical documentation and knowledge articles.
• Identify recurring issues and contribute to continuous improvement initiatives.

To be considered, you must demonstrate experience in most of the following areas:

• Application support within a commercial or enterprise environment
• SQL (MySQL, PostgreSQL or similar) for troubleshooting and data investigation
• REST APIs and system integrations
• Salesforce administration or support
• Microsoft Azure services (including exposure to Data Factory or similar)
• Power BI or other reporting/analytics platforms
• JSON and XML
• Understanding of the software development lifecycle and Agile delivery
• Strong troubleshooting, analytical and problem-solving skills
• Experience working with third-party software vendors and internal business stakeholders
• Excellent communication and customer service skills

Exposure to Salesforce Apex, HTML/CSS or application configuration would be advantageous., You are a technically capable Application Support Analyst who enjoys solving problems, working across multiple systems and collaborating with both technical and non-technical stakeholders. You are organised, proactive and able to manage competing priorities while maintaining excellent customer service.

Pulled from the full job description

• Life insurance
• Company pension
• Private medical insurance, * c. £50,000
• Performance-related bonus
• Generous pension
• Private healthcare
• Hybrid working
• Excellent holiday allowance
• Additional employee benefits

Eligibility

Thorpe & Partners is delighted to be exclusively supporting a well-established, innovative not-for-profit organisation as it continues to invest in its Technology & Data function as part of a significant digital transformation programme.