IT Support Specialist

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have an IT Support Specialist opportunity with a bank. The IT Support Specialistis responsible for the specific duties listed below., * Support users onsite and via remote management and support tools

• Proactively manage support requests via calls, emails, and Help Desk platform
• Diagnose and resolve moderately complex IT system hardware, software, network, and user issues
• Perform hardware and software installation, upgrades, and configuration
• Setting up physical workstations at remote offices including desktops, laptops, docking stations, monitors and phones
• Set up/remove user accounts on systems (network, email, phone, security, etc.)
• Maintain (patches, updates and fixes) software used on desktop systems including OS, anti-virus and malware protection
• Support Active Directory on-premises and cloud / Azure AD
• Support Intune / Azure AD for managed devices and users
• Perform Office 365 (O365) Exchange administrator tasks
• Mobile device setup and support
• Document and collect asset inventories
• Participate in the improvement of integration processes and information technology standards across the organization
• After-hours project and support work may be required at times
• Perform other duties as assigned

• Bachelor’s Degree in IT or related field or 3+ years of experience working in technical support of computers, network, applications, etc.
• Excellent written and verbal communication skills, troubleshooting and problem-solving skills
• Ability to explain complex information to a wide range of employees
• Ability to conduct research into technical issues and products as required
• Knowledge of setup and support for workstations and laptops
• Strong knowledge of Windows 11, Microsoft Office
• Knowledge of Microsoft Exchange
• Working knowledge of Active Directory, DNS, DHCP, Group Policy, networking
• Ability to work independently and within a team environment
• Must be a self-starter with strong ability to work on multiple projects concurrently and balance conflicting demands.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, * 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance