End Point Specialist II

• Monitor and respond quickly and effectively to requests received through the IT helpdesk.

• Troubleshoot and resolve a variety of endpoint-related issues, including computer hardware, software, email, network connectivity, and peripheral equipment problems; perform repairs, corrections, and escalations as required.

• Create clear documentation of issues in the IT ticketing system.

• Escalate tickets and issues to administrators as needed.

• Preform administration of the enterprise asset management system.

• Create and maintain detailed documentation of routine procedures.

• Assist with onboarding of new users.

• Manage PC setups and deployments for new employees using standard hardware, images, and software. Install, assemble, and configure computers and monitors; pull cables; and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.

• Adheres to and promotes IT policies and procedures.

• Research innovative technologies and make recommendations to improve workflows and business processes.

• Assist with audits of IT licensed software.

• Works with IT-related projects assigned by supervisor.

• Performs other duties as assigned.

• Bachelor’s degree, or a combination of three years of current education and experience in an IT-related field.

• One year of experience in support in an IT support role.

• Experience supporting Microsoft Windows operating systems in a networked enterprise environment.

• Microsoft Office Software.

• Helpdesk Experience.

Preferred

• Associate’s degree or working towards bachelor’s degree in MIS, or related field.

• CompTIA A+ Certification.

• Windows Server OS Fundamentals

• Experience with Microsoft Active Directory.

• Mobile Device administration.

REQUIRED SKILLS:

• Strong interpersonal, written, and oral communications skills to establish and maintain effective relationships with clients, employees, vendors, and business partners in a professional, prompt, and courteous manner.

• Ability to relate highly technical information in a clear and easily understood manner to non-technical personnel.

• Proven analytical and problem-solving skills.

• Strong attention to detail and accuracy.

• Ability to move easily between work priorities and tasks to meet deadlines.

• Demonstrated project management skills.

• Utilizes work experience and independent judgment to plan and carry out goals.

TOOLS, EQUIPMENT, AND SOFTWARE:

• Microsoft Windows OS (Multiple)

• Microsoft Office Suite

• Microsoft Windows Server (Multiple)

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Primarily indoor work in an office environment requiring extended periods of sitting.

• Frequent use of manual dexterity and visual focus while working at a computer screen.

• Occasional bending, carrying, squatting, twisting and lifting upto 50 pounds independently.