IT Support Specialist - II

The IT Support Specialist Level II serves as the first point of contact for end-user technical issues. This role is responsible for troubleshooting, resolving, and escalating IT-related problems in a timely and professional manner., * Respond to helpdesk tickets, emails, and phone calls from end users experiencing technical difficulties

• Diagnose and resolve hardware, software, and network issues for desktops, laptops, and mobile devices
• Install, configure, and maintain operating systems, applications, and peripherals
• Manage user accounts, permissions, and passwords via Microsoft Office Admin365
• Document all support activities, resolutions, and recurring issues in the ticketing system
• Escalate unresolved or complex issues to Level II/III support with clear documentation
• Assist with onboarding new employees including hardware setup and account provisioning

• High school diploma or equivalent required; Associate’s degree or IT certification preferred
• 1-2 years of experience in a helpdesk or technical support role
• Working knowledge of Windows, macOS and Microsoft 365, Microsoft Intune, Microsoft 365 admin, Intunes, entra-id, Azure,
• Familiarity with ticketing systems (e.g., ServiceNow, ZohoDesk, Jira, Zendesk)
• Integrations and 3rd Party Platforms
• CompTIA A+, IT Support Certificate, or equivalent is a plus
• Strong communication skills and a customer-first attitude
• Must reside in a PST time zone. Preference going to those who live California, Idaho, Western Arizona, or Utah