Expert Services Global Lead, Search

* Lead and develop the global Search Expert Services organization, fostering a high-performing, collaborative team focused on client success, innovation, and operational excellence.

• Champion and execute the strategic direction set by the VP of Expert Services, ensuring the team’s priorities and goals remain fully aligned with broader Expert Services, Customer Success and company objectives.
• Drive delivery of exceptional client outcomes by setting quality standards, coaching strategic thinking, and ensuring execution excellence across the team.
• Serve as an escalation point for complex client situations, providing strategic guidance and influencing successful business outcomes.
• Partner closely with Sales to grow the Expert Services business through client consultations, solution design, scoping, pricing strategy, RFP response collaboration, and executive-level presentations.
• Build and strengthen executive relationships with key clients, acting as a trusted advisor on search strategy and industry trends.
• Own team performance, client satisfaction, retention, operational efficiency, and overall business health.
• Develop, coach, and mentor team members through regular feedback, career development planning and performance management.
• Drive organizational scale by improving processes, identifying automation opportunities, and implementing best practices that increase efficiency and consistency.
• Partner cross-functionally with Product/Dev, Client Success, Sales, Marketing, and Revenue Operations to influence product direction, improve service offerings, and identify new growth opportunities.
• Foster a culture of continuous learning by championing innovation, emerging search capabilities, AI adoption, and knowledge sharing across the organization.
• Lead workforce planning, resource allocation, and contractor strategy to ensure the team can effectively support evolving business priorities in a fast paced, highly dynamic environment., * Passion: Foster empathy, pursue excellence, and keep the bar high. Make it matter.
• Innovation: Make things smarter, simpler and faster. This takes guts and grit.
• Integrity: Be guided by truth and trust. We’re accountable for our words, decisions and actions.
• Humility: Stay grounded, collaborate and connect. We’re all in this together.

Equal Opportunity Employer

Skai is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

• Undergraduate degree
• 8+ years experience in paid search media buying. Experience in retail, e-commerce, and/or financial services verticals preferred.
• 3+ years of management/mentorship experience.
• Expert data analysis and Microsoft Excel skills.
• Experience collaborating with a team both locally and virtually.
• Experience with Skai or other search marketing platforms preferred.
• Google Ads Certification, Microsoft Advertising Certification, or similar highly desirable.
• Ability to travel occasionally.

Skai is looking for the best and the brightest to join our family. We’re proud of our industry-leading digital marketing software but we’re even prouder of the people behind it. That’s where you come in!

Our work environment is very fast-paced and entrepreneurial. We work hard, we play hard, and we always do whatever it takes to delight our customers.

The Expert Services Team Lead is a dynamic thought leader tasked with providing world-class service to Skai partners. Their core responsibilities will be leading the global Expert Services Search team in planning and executing the full lifecycle of expert services initiatives as well as other strategic client priorities. In addition to leading our team of search practitioners, this person will partner with our sales team in co-pitching our services, scoping potential expert services engagements with prospective clients, and collaborating on pricing proposals.

The ideal candidate is a strategic thought leader with strong commercial acumen and experience building executive partnerships. They excel at cultivating high-performing talent, championing cross-functional initiatives, and driving measurable business results through a data-driven, client-centric approach.