Service Desk / Helpdesk / IT Specialist

• This position is supporting the Auburn site; mostly Logistics Center plus the Admin section (HR, Accounting, Cust Support, Help Desk). Two folks on the helpdesk team, 200-300 folks for the site who are in office: Warehouse Mon-Fri, and Admin Tues-Thurs,
• Looking for Cust Svc oriented candidates, with experience providing support via phone, to walk-ups, and desk-side.
• Tour & introductions in the first week to highlight VIPs and critical systems.
• Day-to-day activities of this role include:* Incident report, break-fix windows, office, SAP, other applications, request for hardware/software, imaging, provisioning process - many steps in these tasks.* Supporting on-site, and as they develop their familiarity with the client, possibly they will help support the Call Center supporting US & Canada* The ticketing system ServiceNow (incident, request, asset management) has prioritization baked into tickets
• In addition to the skills & experience listed in the job description, the qualities or traits wed like to see in a candidate

1 to 3 years of experience in an IT support role

1 to 3 years Call Center experience, * In depth knowledge of Windows operating system (Win10, Win11, Windows Services).

• Familiarity with other operating system macOS / Linux beneficial.
• Experience with remote desktop tools and remote support software
• Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers and peripherals.
• Understanding of networking concepts TCP/IP; DNS; DHCP and VPN.
• Proficient in using Active Directory tools and manage users accounts, groups, permissions.
• Remote tool Support., * IT support role: 2 years (Required)
• TCP/IP; DNS; DHCP and VPN.: 1 year (Required)
• Windows operating system: 1 year (Required)

3.33.3 out of 5 stars Auburn, MA 01501 Up to $42 an hour - Temporary