Coordinator, Database Systems Support - Bilingual Spanish

The Coordinator, Database Systems Support - Bilingual Spanish (Internal title: Coordinator, Research, Evaluation and Learning) is responsible for supporting the administration and optimization of the case management database system used across the Covenant House federation to collect, manage, and analyze program data and plays a critical role in advancing Covenant House International’s commitment to becoming a data-informed Learning Organization that achieves positive outcomes for and with young people experiencing homelessness and human trafficking.

In this role, you will report directly to the Manager of Database Administration and Support. You will support CHI and site teams’ efforts to improve their use of the database system, troubleshoot issues, develop standardized data collection practices and ensure data quality to effectively use data to improve outcomes for youth and contribute to collective impact across the federation., Database Systems Support

• Support efforts to maintain database integrity, promote data security, and improve functionality; as well as support site efforts to operationalize the database system, with a focus on formalizing and ensuring data quality practices.
• Serve as primary point of contact for Spanish-speaking Latin American sites on ETO, reporting, and data-related questions
• Provide timely, efficient, collaborative, and user-friendly support/guidance to site ETO users across the federation, including US, Canada, and Latin American sites
• Assist with day-to-day maintenance and enhancements of the ETO system, including user access, testing, troubleshooting, and support for configuration updates
• Support efforts to document database configurations, data definitions, and usage protocols
• Monitor database performance and identify opportunities for improved functionality or workflow alignment
• Respond to routine requests for data, reports, and dashboards from federation sites

Facilitate Shared Learning

• Identify trends in site requests and create tools that support users with common issues across the federation

• Contribute to the online repository of training and reference materials for site staff

• Facilitate and lead bilingual technical assistance and training to site staff in Latin America

• Support translation of data guidance, training materials, and user resources between English and Spanish

Required Knowledge, Skills and Abilities

• Bilingual in English and Spanish with strong written and verbal communication
• Experience providing database user support
• Demonstrated ability to explain technical concepts to non-technical users
• Strong communication, public speaking and interpersonal skills; ability to support users with varying levels of technical ability
• Detail-oriented, with strong problem-solving and organizational skills
• Customer service mindset and ability to collaborate across diverse teams, * At least 1 year of experience with ETO or another case management or homelessness services database system in a nonprofit or human services context, * Bachelor’s degree in a related field (e.g., information systems, social sciences, public administration)
• Experience working in one of the three countries that we serve in Latin America (Mexico, Guatemala, Honduras)
• Proficient in Microsoft Word, Excel, PowerPoint, or the Microsoft 365 Power Platform
• Experience with trauma-informed youth-serving programs
• Experience supporting system rollouts or transitions in a multi-site organization

Travel Requirements

• Ability to travel once per year to New York City in early October for our annual in-person traditions and up to four times per year for in-person team meetings

• Occasional travel to sites across the Covenant House federation to train staff on the use of ETO touchpoints and program outcome measures

• While this position is designed as a remote role, candidates based in the New York City metropolitan area may choose to work from our Midtown Manhattan office on a hybrid or full-time in-office schedule.

3.53.5 out of 5 stars New York, NY Remote $66,300 a year - Full-time

Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras.