ERP Helpdesk Specialist

We are looking for a professional and energized Striven ERP Helpdesk Specialist to support our Striven customers. If you love helping people and you’re customer-centric, we want to meet you! You’ll put yourself in the shoes of the customer, be supportive, polite, optimistic and happy as a customer service representative.

Striven ERP is our all-in-one business solution. It incorporates a suite of business tools- CRM, Accounting, Operations and Human Resources tools that work together to help small and mediums sized businesses grow, simplify and reduce costs. Learn more about Striven at striven.com.

We believe a specialized solution is worthy of every customer issue. We will create a tailored action plan to address and fix any customer issues. Members of the team are encouraged to go above and beyond to ensure that our customers are always fully informed and satisfied by phone, live chat, or email.

A TYPICAL DAY IN STRIVEN SUPPORT:

• Be responsive and relentless in providing support to Striven customers
• Assisting in training and how-to questions on system usage for Striven software through screen-shares, phone calls, discussion, and chat tools
• Troubleshooting system issues and escalating to the development team for fixes with clear steps on how to recreate the issue
• Confirming issues have been fixed and communicated back to the customer accordingly
• Triage submitted requests and be able to fully document and understand the request to prepare it for the next steps
• Work with customers to learn about change requests they wish to have within the system
• Assist with documentation fact-finding for Striven to minimize the effort required for customers to use the system

• Strong organizational, computer and communication skills.
• Ability to work in a fast-paced environment with attention to detail.
• Excellent multi-tasking abilities.
• Proficiency with Google and Microsoft applications
• Docs/Word, Sheets/Excel, Slides/PowerPoint, and Gmail/Outlook.
• CRM or ERP Software a plus

Preferred:

• Associate’s Degree
• Experience in business practices such as CRM, HR, Project Management, Accounting, etc.
• Experience with previous software such as Quickbooks, Salesforce, etc.
• Excel experience (ability to handle basic formatting and equations) and basic skills with other MS Office tools.

4.04.0 out of 5 stars Remote $30,000 - $32,000 a year - Full-time, Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance