Support Engineer

If you love solving puzzles, learning technology quickly, and communicating clearly with customers, you’ll thrive here.

What You’ll Do

Technical Case Ownership

• Triage inbound support cases, classify issues, and identify next steps.
• Own support tickets end-to-end with clear, consistent communication.
• Use structured troubleshooting to investigate system behavior and workflow logic.
• Document reproducible steps and escalate with detail when appropriate.

Data and System Work

• Perform light data investigation using Excel and basic SQL (or willingness to learn).
• Support Delivery Services with stock uploads, tool uploads, and configuration tasks.
• Identify workflow anomalies and surface potential defects or mapping issues.
• Assist with system setup work during customer onboarding or workflow changes.

Customer Interaction

• Communicate with customers via phone, video, and email.
• Guide users through procurement, ordering, and tool management workflows.
• Maintain a professional and solutions-focused presence in all interactions.

Collaboration and Documentation

• Collaborate with Customer Success, Supplier teams, Engineering, and Onboarding.
• Document troubleshooting steps, case patterns, and internal knowledge articles.
• Participate in team knowledge-sharing to improve overall technical proficiency.

• Strong communicator comfortable with calls and video conversations.
• Resourceful, curious, and proactive in researching issues before escalating.
• Calm under pressure and able to manage multiple open cases.
• Detail-oriented with strong follow-through.

Technical Background

• Experience in SaaS support, service desk, IT support, or a technical customer role.
• Strong Excel skills; familiarity with SQL or eagerness to learn.
• Comfort with troubleshooting workflows and identifying patterns.
• Ability to learn new software systems quickly.

Industry Experience (Nice to Have)

• Exposure to construction, distribution, manufacturing, or supplier workflows
• Exposure to Accounting and AP/AR functions.
• Experience supporting ERP, CRM, or procurement systems.
• Familiarity with QuickBooks, Sage, Vista, Acumatica, or similar platforms.

Compensation Range: $65K - $75K

About Remarcable, Inc.

Remarcable is a Series A-funded SaaS company revolutionizing how contractors work. Founded by an engineer to solve the inefficiencies he faced in the field; our platform eliminates procurement and operational friction for the construction industry-especially electrical contractors.

Our award-winning, SOC 2 Type II-certified B2B marketplace has processed billions in material purchases, connecting contractors, suppliers, and accounting systems in one seamless workflow. From procurement to AP automation, we deliver real-time visibility and control in a market long overdue for innovation.

Backed by Insight Partners, we’re scaling fast-fueling product innovation, deep ERP integrations, and rapid go-to-market growth. Join our builder-led, high-ownership team and make a real impact in an underserved, multi-billion-dollar industry.

Why Join Us?

At Remarcable, you’ll work on a complex, high-value product that’s solving critical pain points for contractors across North America. You’ll be part of a small, talented team shaping the future of construction technology-operating in a vertical SaaS + marketplace model with ERP-style sales motion, sticky customer relationships, and the potential to reshape an industry.

We offer full benefits including Medical, Dental, Vision, STD and Life insurance (100% Company-paid for the Employee). We also offer a 401(k) with company match and bonus potential.