Help Desk Analyst

• Field incoming support requests from end users via telephone and ticketing system in a courteous manner.
• Document all pertinent end user information and nature of problem or issue; record the information in an online ticket system to ensure requests are resolved in a timely fashion.
• Provide tier I support for various services and applications such as Microsoft Office, Windows 10, printing, user administration, etc.
• Assist the IT team with special projects such as rolling out new applications and technologies.
• Other IT-related duties as required.
• Regular and reliable attendance is required.

The Help Desk Analyst is responsible for tier 1 responses and troubleshooting of all incoming requests to the Help Desk. This position will require a high level of customer interaction and the ability to handle many tasks at the same time. The analyst will be responsible for troubleshooting break/fix types of requests and will also have the opportunity to work on various service and project requests as well., * High School diploma or general education degree (GED) required.

• Two or more years related experience, education and/or training required.
• Knowledge of basic computer hardware, such as desktops, laptops, mobile devices and peripherals.
• Experience with desktop operating systems such as Windows 10 and Macintosh OSX.
• Experience with Microsoft Office products such as Word, Excel, PowerPoint, Outlook and Teams.
• Exceptional interpersonal skills, with a focus on building customer rapport.
• Strong written and oral communication skills.
• Strong documentation skills.

The hours for this position are 8:30am - 5:00pm, Monday through Friday.