IT Technician

The IT Technician provides first-line technical support across all City departments. This role troubleshoots hardware, software, and communication devices while supporting inventory, staff training, and system updates to ensure daily operations run smoothly., * Serve as the first point of contact for technical support needs, troubleshooting desktop/laptop PCs, VoIP phones, cellular devices, printers, and peripherals.

• Respond quickly to support tickets, prioritizing issues to minimize downtime.
• Assist users experiencing credential, MFA, and access-control issues.
• Research best practices and new technologies and assist with implementation.
• Contribute to development of SOPs and assist with staff education.
• Train staff on City-issued devices and software.
• Monitor City devices for potential misuse or security concerns.
• Apply patches, updates, and security improvements to City devices.
• Maintain accurate inventory records of IT equipment, devices, and parts.
• Record and livestream City Council, Planning Commission, and other meetings.
• Work flexible hours including evenings and weekends as needed.
• Perform additional duties as assigned.

• Proficiency with Microsoft Windows and Microsoft Office.
• Familiarity with general office equipment.
• Strong troubleshooting skills and ability to prioritize tasks.
• Strong oral and written communication skills.
• Detail-oriented, organized, and able to multitask effectively.
• Ability to work independently within established policies.

Education, Training and Experience:

• Must possess a valid South Carolina driver’s license.
• Associate degree in a related field.
• Two (2) years of helpdesk or computer repair experience.
• CompTIA A+ certification.
• Or an equivalent combination of education and experience.

Pulled from the full job description

• Referral program
• Professional development assistance
• Tuition reimbursement
• 401(k)
• Health insurance
• Paid time off
• Vision insurance, * 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance