Application Administrator I

The Application Administrator builds, maintains, monitors and audits on-premise application installations. This may include, but is not limited to, ensuring security standards are applied, troubleshooting, implementing new solutions, and participating in projects to upgrade components or whole systems. Follows recommended architecture standards related to on-premise applications. On-premise applications could include Epic Cogito, Epic Security, Denodo, Tableau, Informatica, Metric Insights, and Microsoft SQL SSRS.

The Application Administrator participates in on-call rotations, as needed, and typically takes direction from more senior members of the team during daily development efforts, system maintenance, and instances of system failures. Serves on project teams that supports the planning and implementation of new systems or functions and ensures that application maintenance and upgrades are delivered on-time and with quality., * Provides technical support for non-production and production environments, including troubleshooting and remediation of technical issues. May include working with third-party vendors and software companies. Researches and answers technical application, database, server, and security configuration questions and provide on-call support after hours as defined by the application support requirements. Works with various technical and functional personnel as needed to fulfill requests for technical support, including application support, system-to-system integrations, and security administration. Monitors non-production and production environments and works in conjunction with database administrators, security, and systems administrators to provide performance tuning on application, database, server, and security settings and features. Appropriately use tools to efficiently manage code migrations, environment builds, testing and implementation. Applies patches and delivers minor and major application upgrades.

• Participates in regular team retrospective events with a continuous improvement mindset. Identifies and recommends improvement opportunities, logs application administration requests, and delivers application administration assignments that improve the system solution. Shares application administration knowledge and provides cross-training and peer support. Participates in the estimation and planning of future application administration work plans. Updates application administration documentation and procedures for maintaining applications, databases, servers, and security.

• Works with technical resources and, in some cases, functional / business analysts to understand application, database, server, or security requirements and translate them into technical or systems specifications for implementation. Configures application, database, server, or security settings and features as required for project or enhancement activities and provides implementation and ongoing support. Participates in application administration, maintenance, or implementation planning. Updates technical documentation for use by application administration or support teams, under the direction of senior or lead application administrator(s). Participates in testing newly developed applications, integrations, systems, solutions, and upgrades of applications or application support tools. Follows best practice application administration and change management procedures. Patriciates in systems projects or enhancements, delivering upon assigned application administration tasks in alignment with project plans and estimates.

• Develops a broad knowledge of technology, equipment, and or systems in the assigned application areas. Develops a broad knowledge of the latest technologies associated with on-premises application administrations. Participates in external technical application administration communities of practice to gain technical knowledge.
• Other duties as assigned

• High School diploma and 1 year of related experience required
• Bachelor’s degree in a related discipline such as Computer Science, Information Technology, Mathematics, Statistics, Business, Data Science or Engineering preferred
• Or equivalent combination of education and experience
• Experience in higher education or healthcare field preferred
• Experience with interface, networking, design, and relational database technologies preferred
• Experience supporting Cloud and on premises applications preferred
• Experience with multi-tier applications employing application and web servers preferred
• Experience with project management from planning through implementation preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent verbal and written communications skills required
• Ability to work both independently and as part of a team required
• Ability to participate in on-call rotations required
• Proficiency in Microsoft Office products, including Outlook, Excel, Power Point preferred
• Ability to learn new technologies quickly and help team members embrace technology change preferred
• Proven track record executing multiple work streams and producing consistent results preferred
• Strong understanding of system/application administration activities preferred
• Oracle, MySQL, MS SQL or related database experience preferred
• Solid understanding of Web Server, App Server and Database interactivities preferred
• Solid understanding of application infrastructure and architecture preferred

LICENSES AND CERTIFICATIONS

• Epic Cogito Fundamentals preferred
• Epic Security preferred

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive., Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals.

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.