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WeAreDevelopers LIVE • Dec 2, 2020

RPA in the Public Sector

Clemens Schwaiger

The Austrian government leveraged cognitive robotics to compress 33 years of tedious data cleansing into just nine months. Discover how RPA solves workforce shortages and eliminates employee boredom.

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#1 about 3 min

Overview of government IT operations in Austria

The technology organization provides digital services for federal ministries and citizens.

#2 about 4 min

Driving innovation and pandemic response in public services

Innovative digital solutions and remote work infrastructure enabled government continuity during the crisis.

#3 about 3 min

Addressing the demographic shift in federal administration staff

An aging public sector workforce requires technological solutions to replace retiring employees without losing administrative capacity.

#4 about 2 min

Identifying types of work suitable for automation

Administrative tasks like data entry and communication provide large opportunities for process improvement.

#5 about 3 min

Exploring the benefits and challenges of process automation

Implementing automation improves employee satisfaction by eliminating repetitive tasks, but identifying the correct application remains challenging.

#6 about 2 min

Selecting appropriate use cases for robotic process automation

The best candidates for automation are high-volume, rule-based processes utilizing structured data across multiple systems.

#7 about 3 min

Progressing from standard robotics to cognitive learning systems

Combining basic software robots with natural language processing and computer vision creates powerful cognitive automation.

#8 about 3 min

Leveraging virtual assistants for case management and decisions

Virtual assistants present critical cases with recommended actions while human clerks retain final decision-making authority.

#9 about 4 min

Harmonizing federal data records with automated software robots

Deploying software robots to merge disparate identity records unifies massive government databases accurately and efficiently.

#10 about 3 min

Enhancing case matching with integrated machine learning tools

Combining robotic process automation with machine learning solves complex tax and company register alignment previously done manually.

#11 about 2 min

Implementing automation platforms through rapid deployment cycles

A streamlined assessment and deployment lifecycle empowers teams to build and manage their own workflow tools.

#12 about 3 min

Summary of automation potential and engineering career opportunities

Adopting mature process automation technologies offers significant efficiency gains and fulfilling civic engineering opportunities.

Matching moments

3:19 min

Automating repetitive HR and administrative tasks using artificial intelligence

Rudi Bauer Rudi Bauer +1 · Cappuccino with HR

1:35 min

Delegating administrative workflows to AI technologies

Rudi Bauer Rudi Bauer +1 · Cappuccino with HR

4:27 min

Understanding the basics of robotic process automation

Alp Uguray · JS Congress

2:51 min

Integrating artificial intelligence with robotic process automation

Alp Uguray · JS Congress

1:33 min

Core concepts and definition of robotics process automation

Maria Doina Irimias · LIVE

3:16 min

Using artificial intelligence to optimize human moments

Rudi Bauer Rudi Bauer +1 · Cappuccino with HR

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