Technical Support specialist

INA Solution Inc

Rochester, MI, United States

about 1 month ago

Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$82,400.0 - $123,600.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Microsoft Windows Active Directory JIRA Computer Networks Dynamic Host Configuration Protocol Desktop Computing Domain Name System (DNS) Issue Tracking Systems Virtual Private Networks (VPN) Network Troubleshooting Networking Basics TCP/IP

+9 more

Wi-Fi Technology Office365 Peripherals Computer Equipment Information Technology Laptops Zendesk User Administration Servicenow

Job description

We are seeking a customer-focused Technical Support Specialist to provide technical assistance and support to end users. The ideal candidate will troubleshoot hardware, software, and network issues, resolve help desk tickets, and ensure timely resolution of IT-related problems while delivering excellent customer service. Key Responsibilities

Provide first- and second-level technical support for desktops, laptops, printers, mobile devices, and peripherals.
Diagnose and resolve hardware, software, operating system, and network issues.
Install, configure, and maintain Windows operating systems and Microsoft 365 applications.
Manage and resolve help desk tickets using a ticketing system (e.g., ServiceNow, Jira, ConnectWise, Zendesk).
Support user account administration, including Active Directory and Microsoft 365.
Configure and support mobile devices using Mobile Device Management (MDM) solutions.
Troubleshoot basic networking issues, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi connectivity.
Set up and deploy new computers, laptops, and IT equipment.
Document troubleshooting steps, solutions, and technical procedures.
Escalate complex issues to senior IT staff when necessary.
Provide outstanding customer service and communicate technical concepts to non-technical users.

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
2+ years of IT Help Desk or Technical Support experience.
Strong knowledge of Windows 10/11 and Microsoft 365.
Experience with Active Directory and user account management.
Familiarity with help desk ticketing systems.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
Experience supporting desktop hardware, laptops, printers, and mobile devices.
Excellent troubleshooting and problem-solving skills.
Strong verbal and written communication skills.

About the company

Constellation Brands

Rochester, NY
$82,400-123,600 per year Job Description Company Summary Constellation Brands is a leading international producer and marketer of beer, wine, and spirits with operations in the U.S., Mexico, New Zealan…