IT Support Specialist II - Microsoft Cloud (Microsoft 365 / Azure)

We are looking for a smart, good-natured, full-time Level 2 IT Support Specialist who wants to work 100% remote in advanced Microsoft 365 cloud services environments supporting end users with their physical and virtual Windows PC’s, Mac’s, iPhones, and Android devices connecting primarily to Microsoft 365 cloud services like Exchange Online, Teams Files and OneDrive, Microsoft Teams Phone System, Microsoft Intune, Entra ID, Windows 365 Cloud PC’s, and sometimes Azure Virtual Machines.

We are also looking for someone who is interested to work in an environment that develops experiences and skills in Microsoft 365 and Azure cloud systems and sets goals for you to achieve Microsoft certifications like MS-900, MS-102, SC-300, and AZ-104. You will be surrounded with other IT pros with the real-world practical experiences and certifications with Microsoft 365 and Azure.

Important note: we are looking for someone within 3 specific time zones: central, eastern, or mountain time. Our office hours ours are 8am to 5pm central time. If you are in the Chicago metro area that would be nice as it is where about half our team is located but it is not required. Please note that if you live in the Pacific Time Zone, we have learned over time that the Pacific Time zone time difference doesn’t work well long term.

This is the work from home environment we require:

1. Fast cable or fiber Internet connection at least 30Mb down, 10Mb up.
2. Three year or newer Windows 11 Pro computer running the latest build of Windows.
3. A headset with a boom mic that sits near your mouth for best voice quality for speaking with customers.
4. A quiet room you can close off from outside sounds: dogs barking, kids crying, noisy traffic, loud family members talking in the room next to you. Presenting a very professional image to clients, while providing our valuable team members work from home flexibility, is a key goal.

These are the skills we are most interested in:

• Supporting users accessing Microsoft 365 cloud services
• General troubleshooting of Windows OS, some MacOS, Android and iPhone mobile OS’s
• Internet connectivity troubleshooting
• Setting up Microsoft 365 user accounts and subscriptions
• Windows OS deployments and user computer setups, * Has a bachelor’s degree, with a diploma copy they can easily locate.
• Is OK to complete a criminal and drug background check.
• Is OK for us to verify employment dates listed on their resume with previous employers, and with current employer if you accept a job offer from us.
• US-based only and a fluent English written and speaking grammar level.
• Copy of technical certifications listed on your resume.

Each engineer has 1 on-call rotation about every 10 weeks, taking on average 2-4 calls after-hours during the entire week (i.e., not many calls).

Training and certifications are extremely important to us, and we have a training and certification plan we set each engineer on with goals and dates to meet the plan.

Our days start at 8 A.M. Central Time. We have a 9 A.M. virtual stand-up meeting/huddle as well as company-wide all-hands meetings Friday afternoons every other month. All of our meetings are done through Teams video meetings. You will have a direct phone number and be connected into our phone system - which is why a very strong, fast Internet connection, with a fast computer and router, all hardwired with a good headset and boom mic are very important. You will be working a lot on the phone.

We are a fun team at Xerillion, and you’ll get the opportunity to work on a lot of interesting projects with Microsoft cloud services.

• Experience setting up users with the Microsoft Teams Phone System
• Experience managing computers with Microsoft Intune
• Experience with Azure virtual machines and Azure Virtual Desktops
• Microsoft certifications like MS-900, MS-102, and SC-300, * Bachelor’s (Required)

Experience:

• Microsoft 365 administration: 5 years (Required)

$70,000 - $80,000 a year - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account, * 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Are you currently employed?
• Have you worked at least 1 full year at your current and previous job?
• Do your salary requirements match within the range of this job posting?
• Time zones: do you live in the US central, eastern or mountain time zones?
• Are you OK for us to complete a criminal background check, drug test, past employer employment date verification, and if you accept a job offer from us, are you OK for us to contact your current employer for employment date verification?