Marine System Support Specialist - Navy Messing & Berthing Barge

• Represents the Information Technology team when interacting with our customer and workforce.
• Provides support for all Information Technology products and services.
• Answers questions, troubleshooting assistance, problem resolution, teaching or instructing others regarding software or hardware functionality, and communicating policy.
• Determines the most effective manner to resolve personnel technical issues.
• Engages in research and in-depth troubleshooting to resolve technical issues.
• Consults with full-time staff when necessary.
• Resolves support-related issues independently but may escalate complex and/or high-priority problems to the appropriate Information Technology team members for resolution.
• Verifies that suggested solutions effectively resolve users’ problems through verbal or email follow-up.
• Provides assistance for personal computers, mini/mainframe computers, client servers, LANs, WANs, and web pages.
• Per contract requirements, must be able to respond to urgent calls outside of regular working hours.
• Other duties as assigned.

• Minimum 1 year experience providing workstation support for 500+ users required.
• Ability to provide after-hours support on a rotational “on-call” basis and to work “off-hours” as needed.
• Ability to learn quickly and work independently.
• Experience with Windows 7 & 10 Workstations.
• Knowledge of Administrative skills for Windows 7/10, Microsoft Office, Sophos Antivirus.
• Knowledge of Windows 7/10, Office 2010 and above and various other applications for installation and support.
• Experience with hardware repair (break-fix) and configuration/installation.
• Experience in Wireless network support.
• Knowledge of LAN/WAN networking.
• Knowledge of Microsoft Office Suite, MS Windows Server 2008 and above, Active Directory & related software.
• Knowledge of Ethernet, cabling, hubs/switches, network protocols, printers, and multimedia presentation technologies support.
• Excellent customer service/problem-solving skills
• Excellent communication skills both verbal and written, * Must have Security Clearance.
• Must have Drivers License.
• Associate’s Degree in Computer Science, Engineering, or related discipline.
• MCSE/MCSA certification.
• Certifications: Microsoft MTA, CompTIA A+, Network+, Security+.
• Be able to possess a valid and active Common Access Card (CAC) or Defense Biometric Identification System (DBIDS) Card, whichever is required by the U.S. Navy, at all times during the period of employment., * Do you have any experience in maritime/marine/shipyard settings? If so, how many years?
• Do you have experience with the following: Windows 7 & 10 Workstations, hardware repair (break-fix) and configuration/installation, wireless network support, LAN/WAN networking, Microsoft Office Suite, MS Windows Server 2008 and above, Active Directory & related software, Office 2010 and above and various other applications for installation and support, Microsoft Office, Sophos Antivirus, ethernet, cabling, hubs/switches, network protocols, printers, and multimedia presentation technologies support.

Experience:

• workstation support for 500+ users: 1 year (Required)
• Navy Messing & Berthing Barge: 1 year (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Special Conditions:

This employment position is CONTINGENT upon a contract award to employer for the required services, completion of applicant’s favorable employment background investigation, and the ability of applicant to obtain a military base access card and security clearance at all times during the period of employment.

Job Type: Full-time, Non-Exempt

United Support Services, Inc. is proud to be an Equal Employment Opportunity and affirmative action employer.

Pay: $28.83 - $29.83 per hour

United Support Services, Inc., founded in 2003, is an innovative engineering and technology business headquartered in San Diego, CA. We have an exciting new opportunity and are adding to our maintenance team. As a System Support Specialist for our facility in the Hampton Roads, VA area, you will be responsible for providing Information Technology support services onboard U.S. Navy vessels and at associated facilities. USS offers competitive salaries and excellent benefits!