IT Support Specialist

• Serve as a the primary contact point for help desk tickets, resolving issues.
• Diagnose and troubleshoot hardware, software, network, and connectivity issues across desktops, laptops, mobile devices, and peripherals.
• Manage user accounts, permissions, and access through Active Directory and Microsoft 365.
• Image, configure, and deploy new computers, devices, and software.
• Support and maintain the IT ticketing system, ensuring tickets are documented, tracked, and resolved within expected timeframes.
• Assist with network troubleshooting, including Wi-Fi, VPN, and LAN connectivity issues.
• Maintain accurate records of IT assets and software licenses.
• Provide basic support for SQL databases and in-house applications, escalating complex development needs as appropriate.
• Document solutions and contribute to an internal knowledge base to support other IT staff and reduce repeat issues.
• Assist with onboarding/offboarding of employee technology and accounts.

• Strong analytical, diagnostic, and problem-solving skills, with the ability to resolve escalated technical issues independently. *
• Excellent communication skills (verbal and written) and a customer-service mindset when working with end users.
• Ability to prioritize and manage multiple open tickets in a fast-paced environment.
• Solid working knowledge of Windows operating systems, Microsoft 365, and common business applications.
• Basic understanding of networking concepts (Wi-Fi, VPN, LAN/WAN).
• Strong organizational skills and attention to detail in documentation and ticket tracking.
• Ability to work independently and collaborate with partners from various organizations on different projects.
• Occasional evening and weekend availability is required to support a rotating on-call schedule.

EDUCATION & EXPERIENCE

• Bachelor’s or associate degree in computer science, information technology, or a related field.
• Minimum 2 years of relevant IT support experience, including progression from Tier 1 help desk to more advanced (Level 2) troubleshooting.

MINIMUM QUALIFICATIONS

• Intermediate knowledge of Windows OS support, Active Directory, and Microsoft 365 administration.
• Experience working with an IT ticketing/help desk system.
• Valid US Driver’s License

PREFERRED QUALIFICATIONS

• CompTIA A+ or Network+ Certification
• Basic SQL knowledge or certification, Must meet Marine Solutions’ Employment Eligibility Requirements. All applicants must be authorized to work in the United States without the need for sponsorship now or in the future.

• 401(k) Matching
• ESOP
• Health Insurance
• Health Savings Account (HSA)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Accident Insurance
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Tuition Assistance
• Vacation and Sick Time
• Paid Holidays
• Relocation Assistance, The hourly pay range for positions in Kentucky is $21 to $28 an hour, depending on education and relevant experience.

As an IT Support Specialist at Marine Solutions, you will be a key escalation point for our help desk team, resolving more complex technical issues and helping keep our people productive and our systems running smoothly. This role is ideal for someone who has a solid foundation in troubleshooting and enduser support and is ready to take on more advanced, hands-on technical work.

Marine Solutions is a specialized marine engineering and construction firm serving clients in the government (federal, state, local), transportation, energy, industrial, water, and commercial markets. We inspect, design, and build bridges and waterfront infrastructure worldwide that protect and enrich our communities.