Product Support Specialist - Financial Engineering

In this role, you will support clients in the implementation and application of Moody’s Solutions, helping ensure that financial models and technology are used effectively to drive value.

• Understand and explain complex financial models on conceptual, intuitive, and practical levels
• Provide thorough quantitative and conceptual solutions to our wide range of clients
• Provide in-depth education and assistance on product features, functionality and the product technical architecture
• Support clients on the use of our industry leading credit risk products in a courteous, professional, accurate and timely manner via web, email, telephone, and in person
• Communicate effectively and develop excellent working relationships with colleagues within Client Service and in partner teams such as Engineering, Research, etc
• Provide constructive feedback to the sales and training groups regarding client needs and opportunities
• Identify, capture, and channel client feedback on product features and functionality to our Product Managers
• Originate content for our client Knowledge Base
• Manage and escalate requests appropriately while maintaining ownership of client interaction and delivery solution
• Track all client interactions using the CRM system

About the Team We generate value and confidence in our products and solutions ensuring high levels of retention and satisfaction. Through relationships, we bring the voice of the customer to the center of MA’s business strategies. We strive to be the model of collaboration and partnership with our colleagues and we create an environment that engages and inspires individuals.

• Knowledge of financial mathematics (e.g. stochastic process, Monte Carlo techniques, derivative pricing, interest-rate modelling) required
• Ability to understand technically complex problems and find solutions via analysis of application log files, SQL procedures and error messages and operating system/database server diagnostics
• Strong knowledge of Windows based architectures and Windows diagnostic software
• Superb analytical skills and persistence in analytical and technical problem solving
• Excellent verbal and written communication skills with the ability to convey complex financial concepts to a broad range of client audiences
• Ability to manage multiple client engagements simultaneously while maintaining a high standard of accuracy and professionalism
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use, * Bachelor’s degree with an emphasis in Computer Science, Finance, Engineering, Mathematics, or Statistics required
• Master’s degree in Quantitative Finance, Business Administration, Computer Science, Financial Engineering, Computer Information Systems or Accounting preferred

3.63.6 out of 5 stars United States $67,800 - $98,400 a year - Full-time, Pulled from the full job description

• Tuition reimbursement
• Employee stock purchase plan
• Parental leave
• 401(k)
• Health insurance
• Paid time off
• Employee discount, For US-based roles only: the anticipated hiring base salary range for this position is $67,800.00 - $98,400.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

At Moody’s, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.