END USER SUPPORT ENGINEER (2 Positions)

User & Technical Support

• Provide technical support to end users in person, by phone, email, and through remote-assistance tools.
• Proactively manage a queue of support tickets, quickly troubleshooting and resolving issues.
• Diagnose and resolve problems with desktops, laptops, printers, mobile devices, and peripherals.
• Maintain a high level of professionalism and build positive rapport during every interaction.

Systems & Software

• Install, configure, and maintain operating systems (Windows and macOS), Microsoft 365 / Office, email, and department-specific applications.
• Set up and configure user accounts, permissions, and security settings.
• Support users both onsite and remotely, collaborating with team members as needed.

Documentation & Asset Management

• Document reported problems and their resolutions in the ticketing system.
• Maintain hardware and software inventory with accurate asset tracking.
• Prepare support materials and reports; documentation is reviewed by the supervisor before distribution to users.

Collaboration & Continuous Improvement

• Escalate and resolve complex issues in coordination with other IT teams.
• Help evaluate and test new software applications and hardware.
• Contribute to improving IT support processes and procedures, and provide user training and guidance.
• Stay current with technology trends, industry best practices, and emerging solutions.
• Participate in the on-call rotation and carry a Tribe-issued cell phone.

The Spokane Tribe of Indians is seeking a flexible, energetic, and motivated End User Support Engineer to join our Information Technology Department in Wellpinit, WA. In this role, you will provide hands-on hardware and software support across Tribal government departments, working in a hybrid cloud environment to keep staff productive and connected., * Associate degree in Computer Science, Information Technology, or a related field - or a minimum of one (1) year of IT support experience. Equivalent work experience or relevant technical certifications may be accepted in lieu of formal education.

• High School Diploma or GED.
• At least 18 years of age.
• At least one (1) year of experience performing similar duties in a networked environment (or equivalent education / technical training).
• Basic knowledge of operating systems (Windows and macOS) and common productivity software.
• Knowledge of Microsoft Azure cloud fundamentals and administration, and of modern SD-WAN and firewalls.
• Ability to lift or move up to fifty (50) pounds regularly; stand, stoop, kneel, crouch, or crawl in awkward or cramped positions; climb stairs and ladders; and occasionally work in hot or cold environments.

You will analyze ticket data, develop solutions, and assist users on call, remotely, and in person - delivering exceptional customer care and a seamless IT experience. Standard business hours are Monday through Friday, 8:00 AM to 4:30 PM, with occasional after-hours or weekend work depending on projects and on-call rotation. Compensation is commensurate with experience.