Dynamics 365 CRM Solution Architect

VTEK, LLC

United States

about 2 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

7 years minimum

Compensation

$124,800.0 - $145,600.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Artificial Intelligence Data Analysis Application Services Information Systems Data Architecture Data Migration Microsoft Dynamics CRM Microsoft Dynamics Information Technology Data Management Cloud Integration

Job description

Key ResponsibilitiesSolution Architecture & Consulting* Define end-to-end CRM solution architecture for Dynamics 365 CE implementations.* Lead discovery workshops, requirement gathering sessions, and fit-gap analysis.* Translate business requirements into scalable functional and solution designs.* Create solution blueprints, architecture diagrams, and implementation roadmaps.* Provide architectural governance throughout the project lifecycle.

Dynamics 365 Sales* Design and implement:o Lead Managemento Opportunity Managemento Account & Contact Managemento Sales Forecastingo Sales Pipeline Managemento Territory Managemento Quote-to-Order Processeso Sales Insights and AI-Driven Selling

Dynamics 365 Marketing (Customer Insights - Journeys)* Design customer engagement strategies utilizing:o Customer Segmentationo Customer Journeyso Email Marketingo Campaign Managemento Event Managemento Lead Nurturingo Marketing Automationo Customer Insights and Analytics

Dynamics 365 Customer Service* Architect solutions for:o Case Managemento Omnichannel Engagemento Knowledge Managemento SLA Managemento Customer Self-Service Portalso Customer Service Copiloto Contact Center and Agent Productivity

Power Platform & AI* Drive adoption of:o Power Appso Power Automateo Dataverseo Power BIo Copilot Studioo AI Builder* Design low-code solutions extending D365 CRM capabilities.

Integration & Data Architecture* Define integration patterns with ERP, Finance, HR, eCommerce, and third-party applications.* Design integrations using:o Azure Integration Serviceso Logic Appso Service Buso APIso Dataverse* Develop data migration and master data management strategies.

Requirements

Required Qualifications Bachelor’s or Master’s degree in Computer Science, Information Systems, Business, or related field. 12+ years of overall IT experience. 7+ years of Dynamics CRM/D365 CE implementation experience. Minimum 3 full lifecycle Dynamics 365 CRM implementations. Strong expertise in:o D365 Saleso D365 Marketing / Customer Insights - Journeyso D365 Customer Service Strong understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives.