Data & Performance Officer

The Data and Performance Officer are responsible for collecting, analysing, and reporting on data to support performance monitoring, strategic planning, and service improvement. This role ensures data integrity and provides actionable insights to help the organisation meet its performance targets and improve operational effectiveness., * Data Management & Analysis: Collect, clean, validate, and analyse data from internal and external sources

• Maintain accurate and up-to-date data systems, dashboards, and databases. Identify data quality issues and work with stakeholders to improve data accuracy and completeness
• Performance Monitoring: Analyse and present the required raw data for performance measurement and business intelligence using various data sources
• Produce regular and ad hoc reports relevant to the target audience i.e. internal and external stakeholders

We’re looking for professional individuals who put customers at the heart of everything they do., * Mathematics, statistics or data analytics related training or relevant experience

• Detailed knowledge of performance frameworks and monitoring processes
• Detailed knowledge of organisational performance reporting and business intelligence
• Significant experience in data collection,cleansing, validating integrity and presenting raw data for performance measurement and business intelligence
• Significant experience of analysing data and comparing data sets to identify trends and draw meaningful conclusion
• Developed IT skills including MS Office packages
• Excellent verbal and written communication skills
• High level of attention to detail
• Demonstrate an ability to be courteous and be able to pronounce place names accurately in Welsh

Pulled from the full job description

• Flexitime
• Annual leave
• Sick pay
• Company pension
• Cycle to work scheme
• Work from home
• On-site parking, * A supportive, values-driven organisation
• Minimum of 25 days annual leave plus bank holidays
• Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
• Further studies support and career development opportunities
• Employee health assistance and Annual Leave purchase scheme
• Enhanced maternity and paternity pay
• Generous contributory pension scheme

Our values

We work as One Team, build Trust, stay Open, and continue to Learn - always putting our residents and communities first.

At North Wales Housing, we’re committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know - we’re here to help you to be at your best.

Job Applicant Privacy Notice We value your privacy and are committed to protecting your personal data during the recruitment process. The information you provide will be used solely for assessing your application and, if successful, for onboarding purposes. Your data will be handled securely and in accordance with applicable data protection laws.

For full details on how we collect, use, and store your information, please read our complete Job Applicant Privacy Notice

Pay: Up to £36,149.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Flexitime
• On-site parking
• Sick pay
• Work from home

North Wales Housing has been providing homes and services across North Wales since 1974. With over 3,000 homes and around 230 colleagues, we are proud of our Investors in People Gold accreditation and our commitment to our communities and people.