Director of IT Operations

Newry is an important commercial centre connecting Northern Ireland and the Republic of Ireland, and at Relucent IT Solutions Ltd, we help organisations keep their technology reliable, secure, and ready for growth. We provide managed IT services, cloud infrastructure, cybersecurity support, and business technology consulting to clients across multiple industries., We are looking for a Director of IT Operations who can take ownership of our technical service delivery and operational performance. You will lead the teams responsible for infrastructure, service desk operations, cloud platforms, security processes, and client support.

This is a senior leadership role for someone who can balance technical knowledge with commercial awareness. You will ensure that our services remain efficient, scalable, secure, and aligned with client expectations.

Why Work With Us?

The Environment:

Our office is based at Carnbane Business Centre in Newry, providing convenient access to the city centre, major transport routes, and surrounding business communities. We offer a professional and collaborative workplace where senior leaders can make a visible impact.

Leadership Influence:

You will work closely with the executive team and have direct input into operational strategy, technology investments, service standards, and company growth plans.

Established Service Model:

You will inherit experienced technical and support teams with clear service processes already in place. Your role will be to strengthen performance, improve consistency, and prepare the operation for future growth.

Professional Development:

We support continued learning through relevant leadership programmes, technical certifications, industry events, and professional development opportunities.

Key Responsibilities:

IT Operations Leadership:

Lead the daily performance of infrastructure, cloud, service desk, cybersecurity, and technical support teams.

Service Delivery:

Ensure that client services are delivered according to agreed service levels, operational standards, and contractual requirements.

Operational Strategy:

Develop and implement an IT operations strategy that supports business growth, service quality, efficiency, and long term scalability.

Team Leadership:

Manage and develop technical managers and senior team members. Set clear expectations, review performance, and support succession planning.

Infrastructure Oversight:

Oversee cloud platforms, networks, systems, backup environments, monitoring tools, and business continuity arrangements.

Cybersecurity and Compliance:

Ensure that appropriate security controls, access management processes, incident response procedures, and compliance standards are followed.

Process Improvement:

Identify operational risks, service gaps, and inefficient processes. Introduce practical improvements that increase reliability and reduce response times.

Budget Management:

Manage operational budgets, technology expenditure, supplier contracts, licensing costs, and resource planning.

Vendor Management:

Build effective relationships with software providers, infrastructure partners, cybersecurity vendors, and outsourced service providers.

Performance Reporting:

Monitor service levels, system availability, incident trends, client satisfaction, team productivity, and operational costs.

At least 7 years of experience in IT operations, managed services, infrastructure, cloud services, or technical service delivery, including experience in a senior leadership role.

Leadership:

Demonstrated experience leading multidisciplinary technical teams and managing managers or senior specialists.

Technical Knowledge:

Strong understanding of cloud platforms, networking, infrastructure management, IT service management, cybersecurity, backup systems, and business continuity.

Service Management:

Experience working with service level agreements, incident management, change management, problem management, and service improvement programmes.

Commercial Awareness:

Ability to manage budgets, suppliers, resources, and operational priorities while maintaining strong client service standards.

Communication:

Strong written and verbal communication skills with the ability to explain technical and operational matters to clients, executives, and non technical stakeholders.

Qualifications:

A degree or professional qualification in information technology, computer science, business management, or a related field is desirable. Relevant certifications in IT service management, cloud platforms, cybersecurity, or project management would be an advantage.

Mindset:

You are calm under pressure, commercially aware, and comfortable making decisions in a fast moving technical environment. You understand when to investigate an issue in detail and when to act quickly to protect service continuity.

Pulled from the full job description

• Company car
• Private medical insurance
• On-site parking