Workstation Specialist

The Workstation Specialist position with PennDOT District 3 in Lycoming County involves advanced PC installation, support, and troubleshooting to assist IT teams in supporting users across multiple offices, field sites, and remote locations within a five-county region. The role requires hands-on technical expertise, strong communication skills, and the ability to work in a fast-paced environment while traveling frequently to various sites. Responsibilities:

• Install, configure, and troubleshoot PC hardware, peripherals, and software in networked and stand-alone environments.
• Provide Tier 2 support for hardware and software issues across District 3 offices, construction field sites, stockpiles, and other remote locations.
• Install and support Cisco VPN routers and CISCO AnyConnect VPN software.
• Assign workstation names using Active Directory and manage enterprise user accounts.
• Install, test, and upgrade PC equipment including memory, hard drives, and I/O cards.
• Plan, schedule, and track hardware deployments and maintain accurate equipment inventory.
• Install and troubleshoot Cat5e/6 network cabling, terminations, and patching.
• Provide end-user training on new equipment and software.
• Respond to workstation-related trouble calls both on-site and remotely via phone or email.
• Use Remedy ticketing system to create and update support tickets and asset management records.
• Support mobile iOS devices including configuration, troubleshooting, and monitoring via MDM Console.
• Support telecommunication equipment and services including VoIP, audio/video conferencing, smartboards, and unified communications.
• Document technical processes and recommend efficiency improvements.
• Travel to multiple PennDOT locations within the district and occasionally to other districts for training or support., * Position is 100% onsite with equipment pickup and badging at the Montoursville District 3 Office.
• Extensive travel required across nine counties and various field sites, including active construction and stockpile areas.
• Must comply with government equipment usage restrictions, including prohibition of equipment use outside the United States.
• Candidate must be able to work in fast-paced, multitasking environments and follow established Standard Operating Procedures (SOPs).
• First round interviews conducted via Teams with strict identity verification and room scan requirements.

Scheduling:

• Full-time position, 40 hours per week.
• Core business hours generally fall within 7 AM to 5 PM, with exact schedule to be discussed during the interview.

• Valid driver s license and use of personal vehicle for travel and equipment transport.
• Minimum 4 years experience installing, configuring, and troubleshooting PC hardware/software in enterprise LAN/WAN environments.
• Minimum 4 years experience supporting laptops, docking stations, and multifunction print devices.
• Minimum 2 years experience with Remedy or similar ticketing systems.
• Minimum 2 years experience with premise cabling including Cat5e/Cat6 cable installation and terminations.
• Ability to read and follow technical manuals, schematics, and documented processes in English.
• Strong attention to detail, effective communication skills, and ability to work under pressure.
• Ability and willingness to travel extensively throughout the district and occasionally outside for training and support.

Preferred Skills & Certifications:

• Experience with Cisco VPN router installation and support.
• Familiarity with Active Directory and Hyena System Management Software.
• Experience with Microsoft System Center Configuration Manager (SCCM).
• Strong technical writing skills for creating process documentation.
• Project management experience and leadership in team deployments.
• Ability to read and interpret architectural and electrical plans for facility remodeling or construction.