Desktop Support Specialist

The Commonwealth of Pennsylvania - PennDOT is seeking an experienced Workstation Specialist to provide Tier 2 desktop support across District 3 offices, construction field sites, and remote locations. The ideal candidate will have strong experience installing, configuring, troubleshooting, and supporting enterprise PC hardware, software, printers, mobile devices, and network infrastructure in a LAN/WAN environment. This position requires travel throughout the assigned region and is 100% onsite., * Install, configure, troubleshoot, and maintain desktop PCs, laptops, printers, and peripherals.

• Provide Tier 2 technical support for hardware, software, and network-related issues.
• Install Windows operating systems, applications, drivers, and system images.
• Configure Active Directory workstation accounts and support enterprise user accounts.
• Support Cisco AnyConnect VPN, LAN/WAN connectivity, TCP/IP networking, and SCCM deployments.
• Install and terminate Cat5e/Cat6 network cabling.
• Configure and support iPhones, iPads, and MDM-managed mobile devices.
• Maintain inventory, asset records, and Remedy tickets.
• Support Microsoft Teams, VoIP, conferencing equipment, and telecommunications.
• Travel to PennDOT offices, construction sites, and other Commonwealth locations to provide onsite technical support.

Primary Skills Desktop Support, Workstation Support, PC Installation, Hardware Troubleshooting, Software Installation, LAN/WAN, TCP/IP, Microsoft Windows, SCCM, Active Directory, Cisco VPN, Remedy, Cat5e/Cat6 Cabling, Laptop Support, Docking Stations, Multifunction Printers, Mobile Device Support, MDM, Microsoft Teams, VoIP, Asset Management, Tier 2 Support, Customer Support, Technical Documentation, Project Management.

• 4+ years of PC hardware/software installation, configuration, and troubleshooting in an enterprise LAN/WAN environment
• 4+ years supporting laptops and docking stations
• 4+ years supporting multifunction printers
• 2+ years of Remedy or similar ticketing system experience
• 2+ years installing Cat5e/Cat6 cabling and performing cable terminations
• Experience with Microsoft Windows, TCP/IP, Remote Desktop (RDP), and desktop support
• Valid Driver’s License and willingness to travel throughout the assigned region
• Strong troubleshooting, communication, customer service, and documentation skills

Preferred Skills

• Cisco VPN router installation and support
• Active Directory
• Microsoft System Center Configuration Manager (SCCM)
• Hyena System Management Software
• Process documentation
• Project management
• Team deployment experience
• Experience interpreting architectural or electrical plans