Technology Support Specialist / Helpdesk Analyst

We are looking for an experienced Technology Support Specialist / Helpdesk Analyst to join our client’s IT team and provide enterprise-level technical support in a dynamic, multi-vendor environment., Configure, deploy, and support PC, Mac, Chrome devices, and peripherals. Provide enterprise support for SCCM and Microsoft Intune managed endpoints. Troubleshoot hardware, software, networking, and enterprise-related issues. Create, test, and deploy workstation OS images. Support Active Directory, Microsoft 365, Okta, Wi-Fi, VoIP, and cloud applications. Maintain IT ticketing systems and knowledge base documentation. Provide Level 2 Audio/Visual (AV) support for conferencing technologies. Manage IT asset inventory and procurement activities. Deliver exceptional customer service while supporting users across global offices.

5+ years of experience supporting PC/Mac/Chrome environments. Hands-on experience with SCCM, Microsoft Intune, Active Directory, Microsoft 365, networking fundamentals, printers, mobile devices, and VoIP. Experience with inventory management and service desk operations. Strong analytical, troubleshooting, and customer service skills. CompTIA (A+, Network+) and/or Microsoft Certifications (MCP or equivalent) required.