Information Systems Specialist 3

We welcome you to join our WV Office of Technology team where we value work/life balance. We offer a great benefits package that includes paid holidays, insurance and flexible benefits, and ample annual and sick leave accrual. Various training opportunities are provided for our employees. The location of this position will be in the following county: Kanawha. Requirements for this position include but are not limited to:

• A valid driver’s license OR State issued ID and dependable transportation are required.
• IF APPLICABLE: Travel to various State Agencies to perform work and maintain accurate mileage records.
• Regular attendance is an essential part of this position.

Job Duties: Under limited supervision, this role functions as the systems administrator and Subject Matter Expert (SME) for MECM/SCCM, AD DC, GPO, DFS, and DNS. Primary responsibilities include:

• The administration of Patch Management, Active Directory, Group Policies, and DNS.
• The position provides Tier 3 Support for MECM/SCCM and Tier 2 Support for AD, GPOs, DNS, DFS, and ADFS.
• Essential duties encompass system troubleshooting, managing Tier 2 assistance, and maintaining detailed documentation, including change logs and FAQs for all designated systems.
• Perform other duties as assigned.

Training: Bachelor’s degree from an accredited college or university. Substitution: Three years of full-time or equivalent part-time paid personal computer or server support experience may be substituted for the required training. Successful completion of twelve credit hours or the equivalent thereof of industry recognized authorized/certified LAN administration, network service/support and/or network technologies training may substitute for one year of the required training. Experience: Five years of full-time or equivalent part-time paid experience in information processing field, one year of which is experience in local area network administration support and/or networking of standalone, mainframe, minicomputer, and LAN connected microcomputers and two years of which is experience in installation of hardware and software, support and/or training. Substitution: Twelve hours of computer science or data processing may substitute for one year of information processing experience excluding PC and LAN administration support.